Fairfield by Marriott Inn & Suites Whitestown Indianapolis NW

The cleanliness and willingness to change anything we didn’t like

The tv did not work in two different rooms we were switched into, by the time we got switched to our third room the manager had to walk up to the room beforehand to make sure the tv worked

Staff needs training on how to answer frequently asked questions without running to the supervisor after every question. Day and night staff not consistent and unable to maneuver systems.

Great, friendly people. They did everything possible to accommodate us. Nice, clean , very good lighting in the room. Good, nutritious breakfast. Easy to find.

Room does not have its own microwave.

Convienent and nice breakfast offerings

The gentleman at front desk Durocher in and check out had the personality of someone not happy with his job,

The gentleman behind the counter was exceptional. We were staying with my daughter who has a dog. My wife had an allergic reaction to him so we needed a different place to stay. We mentioned this and CJJ mentioned they are a pet friendly hotel, so if we had any issues with the room to let him know and they would get a different room. We also had to leave early due to the snowstorm forecasted and CJJ worked with us and our early departure. CJJ went above and beyond our expectations and could not be happier with our experience.

Nothing to not like

Location was perfect. Large Comfortable room and bed. We definitely enjoyed our stay.

We had to stay in a handicap accessible room which we did not care for and had some difficulty getting the shower turned on.

Very clean, welcoming, and comfortable hotel. Close to the interstate and in a very safe area.

Everything was clean and the bed was comfortable.

The pillows are the worst hotel pillows I’ve seen. We stayed three days. The maid didn’t come in our room at all so I had to call for clean towels. Finally, the hotel charged me an extra fee when I checked in even though I paid in full through booking.com

The Saying there is No Smokin Policy all the Hotel ' When there was Smoking ! These days , Most Hotels are Very Bad on Allowing it, and not Charging the rooms. Being a hotel worker myself. I Know this is happening and Staff turns a blind eye?Try's Having you feel stupied for bringing it up.More People who Dont smoke - Need to Take a Stand Against Hotels not Stopping this' hurts their pockets ? Why most dont I BELIEVE. Hurts People Especially with Health Conditions.I told Staff and All say there is no smoking policy.OK ? But there is. Not Mine to deal with after paying for Clean Air to sleep and Comfort' Health. ? One Hotel Manager ' even went as far as Knowing and Admitting there was smoking going on in next to my room and drugs as well ! Horrible by the way. And ended up not allowing me back in the hotel to rent again after I left ' -I found this out. Because I Spoke up and Proved it !Seriously !Really need to Stop the insanity of Not charging these people who are Disrespectful and Rude doing this .That's it !Not that this does me any good telling the Truth ' on your Survey .Have A Nice Day !

Good

The Saying there is No Smokin Policy all the Hotel ' When there was Smoking ! These days , Most Hotels are Very Bad on Allowing it, and not Charging the rooms. Being a hotel worker myself. I Know this is happening and Staff turns a blind eye?Try's Having you feel stupied for bringing it up.More People who Dont smoke - Need to Take a Stand Against Hotels not Stopping this' hurts their pockets ? Why most dont I BELIEVE. Hurts People Especially with Health Conditions.I told Staff and All say there is no smoking policy.OK ? But there is. Not Mine to deal with after paying for Clean Air to sleep and Comfort' Health. ? One Hotel Manager ' even went as far as Knowing and Admitting there was smoking going on in next to my room and drugs as well ! Horrible by the way. And ended up not allowing me back in the hotel to rent again after I left ' -I found this out. Because I Spoke up and Proved it !Seriously !Really need to Stop the insanity of Not charging these people who are Disrespectful and Rude doing this .That's it !Not that this does me any good telling the Truth ' on your Survey .Have A Nice Day !

The room size and style were great. The hotel is modern, open, and clean. My check-in was quick and seamless.

The continental breakfast’s options and quality was underwhelming. The linens and towels were not quality or soft.

Location, room was super spacious, staff was great, breakfast was good

I couldn’t get the room to cool down to sleep- it was stuck on 74 degrees.

Everything was perfect. So clean and inviting! The young lady at the desk upon check in was great! I would stay there again!

Clean and friendly!!

Pillows

Very poor

AC in room was incredibly noisy

It was nice enough

The charge that booking showed was NOT the charge that the hotel charged my card

This hotel is only 4 months old. That’s brand new and everything is perfect.

All was great!!!

Exceptional

Exceptional

Superb