Holiday Inn Express & Suites Chicago Schaumburg By IHG

That it was well kept. & the Breakfast was excellent! The pancake machine is amazing!

Well one day they didn't take my trash.

Safe, Convenient, Clean, Accessible to Highway

The noise above my room

I enjoyed my stay. The staff was professional and friendly, Everything was clean and in a great location.

Breakfast was good. Attendant was very professional, friendly and helpful

Friendly staff. Bright, clean rooms. Outdoor space with pool and games.

Wifi was not always reliable

There was some form of mixup between booking.com and the hotel. Juan was excellent in working through the problem and providing us a room, especially since most of the hotels in the area were sold out. Really appreciated the customer service. Very new hotel. Better than average breakfast that most hotels at this price level offer (Variety was pretty standard, but food (bacon, sausage, potatoes, etc.) were of higher quality). Bright and spacious gym. Not a lot of equipment, but good space. Staff was excellent. Housekeeping very friendly and professional. Overall, really pleased.

Hotel seems like it is still trying to sort out some "new issues." For example, there is only one ice machine in the hotel located on the third floor, even though there are spots for a machine on each floor. One gets the impression they just haven't arrived yet to install. The gym could have more equipment due to ample space. Maybe already ordered, but not arrived. Given the challenges of starting new, the staff seems like they are really trying to accommodate any way they can. To me, none of these issues are show stoppers. We would stay here again.

quite, clean

I can't get my hotel receipt at checking out

quite, clean

I can't get my hotel receipt at checking out

The property was very clean and in a great location. Staff was friendly and helpful.

Its new, everything is great and the staff,

Pricey, in the end its a new holiday inn with all the bells and whistles, three nights can get up to 1500-2000 with a family. But thats the costs of a clean, fully staffed hotel with all the new stuff.

Staff was very professional, courteous and friendly. The place was very clean. Breakfast was excellent.

Needed to have on closed caption for the TVs that they had on. Bed was a little hard. Would have liked an extra chair to sit in our room.

Place is new. Clean and good bed. However there was no available soap and lotion in the bathroom. Also when my sister got coffee, it was not fresh it was lukewarm in early morning no hot coffee. Rude staff when I asked for a receipt. They said they sent the receipt to Booking because that’s where I booked. I told them I never heard of it. I demanded a receipt so I can file a reimbursement. They insisted to get my receipts from Booking (I booked two rooms) and I told them that I will report them to Booking. When I got out from hotel to my waiting Uber the guy hand me the receipt and asked me not to come back.

I thought this property was very clean and updated. Also the manager was amazing and accommodating.

There was nothing I disliked.

Extremely clean, convenient and courteous helpful staff

As soon as we walked inside we were greeted wonderfully by the front desk staff. I was explained in full detail everything about the hotel and amenities. My room was sparkling clean and the fact that the had brand name soap, lotion, body wash was amazing!

Everything ok except the squeaky...

Our bed was squeaky. Every time we rolled over or got in or out of bed it squeaked loudly. I didn’t complain until morning because I didn’t want to have to get changed out of my pajamas if they sent someone up but they definitely need to fix that!!

Close to where I needed to goGreat restaurant that front desk staff recommended close to the hotel.Morning breakfast offered a full line of proteins and carbs

Liked it all

I am a stickler for bathrooms! I was so thorough impressed with the bathroom that I took pictures and sent them to my husband. The first thing he said was, "I know that you are in heaven right now." It was spacious and well laid out.

I don't think there was anything that I didn't like. Everything was perfect!

The breakfast was one of the best "free breakfast" I have ever had.

I loved the staff that checked us in. However, I did not like the morning staff the next day. The first man helped us and was so kind and gave us some information. Then the next day, the other staff acted like what he told us was wrong. I was a little confused about what the truth was.

Brand new, great breakfast, modern, comfy bed, free parking, dove bathroom products, outside mini-golf

Everything was amazing