Pheasant Run Resort

Close to my venue

Room not cleaned well. Had dirty towels in the bathroom. Hair in the shower. Rug not vacuumed.

Dated and all the restaurant's were closed. I found 2 roaches in the bathroom and a big stain in the middle of the room.

The staff

Yes, the hotel is closing and they layed off most of the staff, restaurants closed and they closed the bar. So nothing to eat awww

The location is great, the hotel is adorable, had great potential if the staff would care about cleanliness.

It took over a half hour to check in because the staff was “off duty for shift change”, there was a dead fly on the desk in the room, the floor in the elevator was disgusting, the entire hotel smells like old, stale cigarettes.

The pools

No breakfast and the bathroom was out dated and needed fixing up.

We come to enjoy the heated indoor outdoor pool. It's definitely worth the stay.

Although the rooms were clean and satisfactory, they could use some updating.

Awesome hotel- very unique by offering entertainment, restaurant, and two indoor and outdoor pools, plus a whirlpool.

Out date little smelly room tv are from the 80s

The heated pool was nice.

Our room had ants and the carpet was old and dusty. If only I could include a picture, torn and frayed carpet with stains. Old and rundown. Also wasn't told about the $16.74 resort fee that was charged to me 2 days after we left. We'll never stay there ag

Only the location

This hotel was super dirty, old and outdated. We can deal with old and outdated but it was very dirty. (Toliet paper wads stuck to ceiling dirty)

Location

The water smelled awful, and it made it almost unbearable to showe. The hotel was beat up and not taken care of. Every blanket and sheet in our room had holes in them.

Food was delicious.

Rust stains in bathroom sink and tub due to well water, also rust smell.

The staff was sweet with my kids.

We could not believe how run-down feeling this reset hotel was. Almost felt like a ghost town. The website listed multiple restaurants, bars and entertainment- however, that area of the hotel was dark and all of the storefronts were closed. Very we

Ample parking. Love the pool.

Place really needs updated. Carpet replaced. Wallpaper etc.

Family activities

Ants in my room, moldy bathroom, holes in comforters.

Bad odor throughout hallways Only 2 elevators, 1 kept breaking, fire dept had to be called Room bathroom was just dirty looking, old...I couldn't even shower

The kids in our group had such fun swimming from inside to outside in the winter. The old fashioned Bourbon Street was also very nice. We had a tower room and in was roomy & very comfortable.

The only complaint I would have is that there was not a lot of water pressure in the shower.

The pool and location and the shops

The rooms were not even cleaned,heater in one room was broken and the third room I had no TVs worked no towels and unemptief garbage cans

Pool

Toilet did not flush. Complained and they came up while I was out and got it to flush. it did not flush again correctly and had to use other washrooms. Stains in tub and other weird stains on walls (mold/mildew). We upgraded to the tower and was not.

Heated outdoor pool!!

Everything is closed on Sunday. The ice cream shop, a few bars, coffee shop, ect