Hampton Inn & Suites St. Louis/Alton

It was quiet

The room was too hot even though I turned the ac down to 66

Location 1

Or air conditioning and heat in the room was not working when asked to be moved we were told no rooms were available and they only had suites. I shared the this was a trip with hospice patient and we need sufficient accommodation. We were moved the last

The staff was warm, welcoming, and accommodating. The room was very clean, well-appointed and comfortable.

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Business center was not accessible with my room key, then I was informed the computer in the business center did not work. Bedding was too heavy. Sleeping with comforter on was TOO HOT, sleeping with just top sheet was TOO COLD.

It¿s consistently the one I use and so I tend to know what kind of service to expect. The customer service reps are always polite and helpful.

They put me in 2 different rooms bc although it said a double was available on their side, they weren¿t able to book it so I had to take a king and then move to a double the next day. The second room had wall stains . Pool was closed both days.

Breakfast Staff Neatness Location

Bathtub a little slippery

The room was very large and exceptionally clean. It also smelled so nice.

Bed wasn¿t the most comfortable. Also, the walls are very thin. I could hear my next door neighbors and they was woken up in the middle of the night by my upstairs neighbors who were not only loud, but also had howling dogs in their room.

Coffee pot didn't work and neither did refrigerator......and NO DISCOUNT APPLIED....just a srry for your inconvenience

The staff was great! The front desk check in employee was extremely friendly and the young man that was cleaning our room ran our keys down to us after we forgot them.

The usb outlets on desk between beds did not work which was inconvenient. So I had to unplug something underneath it and the wood panel covering the outlets fell off and wouldn¿t reattach.

Staff

Pool was always full of people when we attempted to use it. No ones fault was a holiday weekend.

Hotel was clean and well maintained.

Breakfast was available and prepackaged in to go boxes you picked up and take back to your home. That was great! The food provided wasn't so great... the bagel and yogurt was great... but the hard boiled egg tasted weird.

Seemed to be following covid guidelines, sanitizers everywhere. Was offered breakfast and coffee if wanted.

If the hotel had been closed for sometime, I would expect it to be almost spotless. Hair in sheets, towels and blankets. I had to ask front desk for clean sheets. Given two different sets because she didn’t know which was King & Queen, neither fit.

Brand new hotel. Clean, spacious room.

Pool was small.

Our air conditioner fan made a lot of noise

Peiton was phenomenal...great representative!

No...great experience!

Clean room great staff.

No my experience was great.

The staff was extremely friendly and was very accomodating of our needs.

The pool heater wasn't working at the time of our visit.

My family will not stay...

Pool was the entire reason we booked the weekend and it was “under maintenance” and the sign looked old so the pool has been closed a while and no notice about it. This was the #1 selling point. Also I needed two queen beds and Ashley was not able to accommodate us. She me I had to call booking service to change it. I never got a hold of anyone and Ashely wouldn’t budge. She told me I could cancel but we were there for a wedding on Valentine’s Day weekend and of course would have been charged a night that anyway. I could not find another hotel to stay in last minute. Also for the room, I was quoted $389 for the weekend and Ashely said they are charging me $538.00! I work in customer service and she was awful. Customer service 0/10

Room was clean and comfortable. The room was a little aged but as i said clean. The location was good from the downtown as we were doing the haunted Alton tour. If you are visiting downtown which is cool you would be a few miles from some interesting things. The staff were very nice. The price was about as expected and worth the stay.

Room wasn't bad but needed a little TLC but nothing that i would say to not stay.

It was ok

Sd b something to hold onto n shower. We r older and it was dangerous