GrandStay Hotel & Suites Rock Valley

The rooms are cozy, and clean. Very friendly staff.

The room i was in had cold air coming inside from the where the wall unite is. I did tell staff, and was assured it was going to get fixed. Besides that situation, the room was nice.

It was a great experience overall.

The bathtub was slippery when taking a shower. This could be a fall hazard.

Very clean

Great hotel, very clean, would definitely use again

Cleanliness and upkeep. The staff too!

Very clean, great breakfast, helpful staff

Hot tub jets weren’t working. Main reason we choose this one over the other is the pool and hot tub.

We enjoyed the breakfast, pool, and exercise room.

It was bad weather so there was no usual HOT breakfast one morning. Sign said we could ask for a burrito or sandwich but didn't want to be an inconvenience. We were satisfied with the yogurt, bagel, and hard boiled egg. Not a huge inconvenience.

Very Convenient with our travels that day. Nice and clean with many amenities. Helpful & friendly staff. It was perfect!!

Nothing!

The hotel was much nicer than it had any right to be given the location. All of the staff members were extremely friendly and helpful. The room was also clean and spacious.

Clean,comfortable,& the hot tub worked!

Very clean. Good breakfast. Enjoyed the beer and wine bar to relax in the evenings. Comfortable beds and pillow. Cute little pantry are where you could get additional snacks shampoo conditioner and body wash in the shower. Comfortable common areas in the lobby. We would absolutely stay again and will recommend to others.

New. Clean.

My bed mattress was a little too hard. I woke up several times with sore joints.

Great atmosphere, friendly staff, beds were great, and very clean. Lots of breakfast options, and also a bar and some food options in the evening.

Only complaint was the waffle batter machine, either the mix was made to thick or the machine was clogged.

Breakfast was pretty standard fare. The hotel was modern, up to date, clean, and very attractive. Beds were comfortable. The Hotel was quiet.

I can't think of anything.

Always very clean, staff is very friendly and accommodating. The lobby is awesome.

Clean and nice rooms

The beds were extremely uncomfortable. Way too hard.

The bed was very comfortable. Location was great.

Breakfast = eggs and sausage were lukewarm at best and had to be zapped. No one around toanswer questions.

Breakfast was fine - nothing special.

Pictures showed arm chairs in the rooms. Our room did not have one. I asked about it and was told to just take a chair from the bar area or one of the computer chairs. My husband has a difficult time sitting in a straight chair and when booking a hotel, I usually ask to make sure the rooms have one. This time I did not since the pictures showed they were provided. We did meet friends and sat in the lobby which was very comfortable and a cozy setting. It was nice having the coffee station there but water in the pots was cold so did not actually use them.

Hotel and room was clean, good breakfast, nice pool and hot tub, felt safe!

Not the staffs fault but elevator was broken. We were on 2nd floor but the staff stepped up and helped carry our bags for us!

Everything, with the exception of the front desk lady at check in she was very unfriendly .I felt as though she wished I wasn't wantedMorning staff was all smiling and helpful

Front desk at checking in