Hampton Inn & Suites Albany At Albany Mall

Staff was friendly

The bed was extremely hard and the toilets were too low.

The hotel was quite. Our room was clean and comfortable. The staff was friendly and helpful. We enjoyed the pool and weight room. The location is great as well. There is plenty of parking.

The breakfast was not the best. NO GRITS!!! What a disgrace to the state of Georgia. The hotel was also a bit pricey for the area.

Great location!! Rooms were clean and modern. Staff was very friendly.

No problems at all. Everything was great!

Charged my card 8 times. If I had not checked my online account that day I would'velost an extra $54. Associate called to get it reversed but they said they couldn't because my bank wouldn't allow them to, after 30 min of waiting, was late for an appointm

The cleanliness and the staff. Hotel employee at the front desk was awesome! Her customer service was Excellent!

My credit card was Hacked. Can you please tell me whom booked this room? Please call me ---- Jeff Sisson Thank You Jeff

It was beautiful !!!!!

No bacon at breakfast

that I couldn't stay longer

Everything great location

There was nothing I didn't like

Excellent customer services

Customer service was great!

Very clean! Staff was very courteous! Breakfast was awesome!

Breakfast was really good room nice and clean staff nice and friendly I really enjoyed my stay everything was great

The staff were great! They were friendly and very welcoming! The location is close to a lot of places and shopping centers as well. The hotel is clean as well.

Our tvs remote didn’t work very well but it wasn’t anything to not like at this location!

The beds are extremely uncomfortable. Pillows are the down like pillows. Very soft. Had to use 3 of them to equal to a decent pillow.

That it had other business close to it

The front desk staff wasn’t that friendly, and the bathroom really wasn’t clean

Breakfast was wonderful everything fresh.The cook was very friendly and inviting.

N A

The staff were very courteous, professional and friendly. The room was clean, and the location was convenient for our stay.

The shower pan in the bathroom is showing a bit of age. This is a general concern; I don't like that rooms aren't cleaned daily. It's every other day and I would prefer that it's done each day... Or at least take care of the trash and provide fresh towels.

Good location, friendly staff, comfortable room.

Stains on the wall, rusty bathroom fixtures, dirt/mold around bath tub, housekeeping service had to be requested.

Breakfast was great and the person working the area was super friendly and kept the coffee hot and the food plentiful!