Tru by Hilton Miami Airport South Blue Lagoon

The location and the food because I stay at this hotel very frequently but the staff especially at the front desk ruined it for me.

The front desk staff who presented himself as the manager who gave us a very hard time and was extremely rude and I would like to explain the whole situation but it does not allow me to type that many words. So please contact me if possible.

Complimentary shuttle from airport to hotel. Shuttle made available for a fee to the cruise port next day. Very nice complimentary breakfast buffet. The accessible room we had was very large and comfortable. We would stay here again.

front desk check-in experience was shockingly terrible, that woman was rude and argumentative from the first minute when she barked at us to give her our ID?s.

I would have rated great across the board if I wasn?t killing roaches. I didn?t complain to staff for fear of having to find new accommodations.

I was charged $15 for parking even though it was not published when I made reservation

Location

The shuttle bus is suposed to run every 30 minutes. I saw other shuttles go 2 or 3 times while mine only showed up after a long while.It only runs from 7 am on, I needed it at 5 am. Breakfast starts at 7, while most hotels start at 6

The Cleaning and free parking

The pillows

We arrived with two small children around 2am only to find out the hotel overbooked and did not have a room for us. the front desk rep, was argumentative with myself and multiple parties IShe was not helpful and extremely rude. Do. Not Go Here

I would llike a refund but hotel employee advised that I would have to call corporate. I only hope The Hilton Hotels Executive Team will respond and improve their level of service.

Very clean.

I wish I could have spent more time.

Shuttle did not arrive on time.

The split home2 and tru thing was odd.

Nothing i experience bed bugs

Location to airport

The pillows and mattress pillows to flat mattress to hard

Breakfast was good! Nice variety! Location was good with plenty of room.

Pool area was okay. Needs more lounge chairs and umbrellas.

Airport shuttle and view from breakfast

The room is as basic as one can get. Not a value for money experience. Breakfast was lacklustre

Everything is new and modern. The location is great with excellent view to the airport on one side and the lagoon on the other side. The restaurant at the 10th floor is beautiful and a great venue for either happy hour or breakfast. Breakfast is rich and fulfilling.

I don't understand why parking costs so much where there is so much space.

Room amenities

Evening front desk staff. Gave horrible shuttle information and were uncaring , especially the young lady. You can do better

The friendly staff,

The elevator did not work!!! The ome available in use constantly,

The friendly staff,

The elevator did not work!!! The ome available in use constantly,

Nothing exceptional .Other Hilton hotels are far better

Breakfast wasn't well coordinated and not much interesting variety.Some of the foid items run out and there was no replishmemt.The hotel looks nice on the internet but not the same when you're there