Hilton Garden Inn Miami - Brickell / near Key Biscayne, FL

Location

Elevator wasn?t working, dirty carpet, expensive parking

It's old and out of date. Food service was very slow. The rooms and hallways were very musty, and it appears there was mold or something around the elevators. I would not stay there again!

The location at the entrance to Key Biscanye was perfect.

The price for the shoddy breakfast was not a value. My room blinds would not close. I mentioned it several times for 2 days and the hotel did nothing to correct it. The late night desk clerk was the only one who seemed to care. Day clerks were rude.

Loved that the pool was 24/7.

Disclose this is a VALET only hotel and that its pricey.

Stuff was nice

Stuff did not provide water for the room. When I ask for the water bottle given to other guests, I was told that I'm not a good member to receive water. Breakfast was not provided. I felt that fir the price paid, breakfast should have been included.

Nothing really..

Food and Drinks were way overpriced ..Very noisy..And they allow dogs that won't stop barking..

Hotel had modern finishes, very clean and well kept property. The staff were very friendly and professional.

Hotel is in a nice location but it is a little far from a grocery store.

Some staff members were nice. They held our bags and let us stay past check out while we waited for our cruise check in.

No overhead lighting in the room so it was very dark. There were 2 lamps on each side of the bed but only 1 worked. The shower floor was a bit dirty. Sketchy area. Restaurant says it's open until 11pm online but they close at 10pm.

The customer service person make sure that I had the best experience ever. I was there for doctors visit as she made everything comfortable and easy 10 stars. Tia will leave the hotel to great experiences and great reviews. I hope y¿all recognize it

So do you know the perfect example of great customer experience is the hotel employee experience of Hilton Garden in Miami hotel guarantee, she will make your stay wonderful she¿s the type of person that belongs in management. If she¿s not already there.

The hotel is conveniently ocated. The staff at the reception desk, is very respectful and friendly.

I wish there were more shops, eatery, etc. withing comfortably walkable distances. These were not very far but in the Miami heat and high humidity, it is not very convenient.

Yes when I woke up on Sunday Morning or Maybe Monday, There seemed to have been an incident in the hotel. Blood was on the first floor walls in the elevators at the pool. They even closed the pool. I had 21 family members there 11 were kids.

Our room was very spacious and had lots of amenities. I liked the exercise equipment provided and the shower. The bed and pillows are very comfortable and there was a lot of storage space. We liked the games outside by the pool and the restaurant.

The phone in our room did not work, we were not given enough towels for the number of people in the room.

Pool area had a great mix of sunny spots and shade. Beautifully landscaped. Adequate chairs, tables, towels.

The proximity to stores and restaurants was not desirable.

The lady at the front desk was very helpful & pleasant! She made the stay special! The dinner help was difficult. Not enough staff. Had 14 people altogether and had to leave and go eat somewhere else.

The person in charge of the bar & dining room could not possibly take care of both places, so we had to go somewhere else for dinner. She was very pleasant, but it was way too much for anyone. Breakfast on Saturday was good. Staffing was better.

Clean and quiet

No parking at all¿. only vallet parking¿ terrible

Location was perfect. The front desk service and the food service was excellent.

The 5th floor was super cold, the passageway rugs were in horrible condition.

Room was clean

Lobby women¿s bathroom was disgusting! (Urine on floor & bloody pad in toilet). Front desk staff untrained & poor customer service. Room readiness was 2hrs late, sink clogged, & AC didn¿t work. Front desk loudly announced my room number to lobby

Location and staff

Some sounds come from A/C or other type of engine other then that all perfect!!

It was convenient to get to and from places. Location was great.

The reservation said parking was free; that was NOT the case. We were assigned a room that had guests already in it, and thus walked in on two people in bed. Was told that free breakfast would be given as reconciliation, but was charged for it at checkout

From the moment we arrived the attention and the will to assist was shown by everyone we spoke to. The room was bigger and better than what we expected, and they allow us to do an early check-in without charges. I will definitely go back to the Hilton.

I have nothing I can say bad or that I didn't like about the hotel