Tru By Hilton Jacksonville St Johns Town Center

Clean, comfortable room, great location, very good room rate.

Carpeted rooms are much quieter and comfortable. Hard floors are sterile and noisy.

Clean, quiet, and breakfast. Bed and pillow comfort were fine for us.

great location, very quiet hotel and clean

Cleanliness, easy check in and out, Staff was super nice, free breakfast, location, and safety.

Breakfast ends et 9 am. Which is really early. And staff told us it ends at 10. So we came down at 9 and it was all gone. They are not serving restaurant style. I think it is too cheap to end that simple buffet before 10-11 am.

Nice breakfast and close to everything

Didn't have a closet

Location. The location of the hotel was great. I didn¿t have to drive more than 10 minutes to get to anywhere I wanted to go. Plenty of restaurants as well as grocery stories within close proximity to hotel

I did not like the fact that there is no pool. I also did not really care for the breakfast. Most hotels have hot coffee 24/7. The coffee was hot first thing in the morning but it was cold during the remainder of the day.

The location

The room size was very small. Breakfast did not taste good

I believe this should have gotten a 5 star!! Have been here 3 times and have never been disappointed . Very safe, clean and wonderful location. Thank you

Super clean and modern. Extremely helpful And friendly staff. Wonderful coffee and breakfast.

Location, clean pleas and the staff seemed nice /professional.

Na

Room was nice

The pancake machine ran out of batter and the lady said there was only 5 minutes left for breakfast so she didn¿t want to refill it. So my kids didn¿t get to have pancakes. We waited for 20 minutes to get to the front of the line for pancakes.

Lobby was great with games & food items to purchase, staff very friendly along with a good breakfast.

Room is small with no closet, lot¿s of noisy knocks from upstairs late into the night. Also no ice bucket or ice machine on same floor. Had to go down to 1st fl. To get ice.

...hip young clean decor/ no old dirty carpet ...location location location

...one side of the bed smell like a man had laid in it prior to my stay

Friendly Staff Cleanliness of the hotel location great restaurant and shopping center

Nothing !!!

The employee at check in

Dorm room furniture, dorm room size, dorm room noise all for the overpriced cost of a dorm room.

To small for Hilton thin walls heard everything from the room above and they where up all night.

The modern decor and activities. The staff was great. The bed was very comfortable. The TV was awesome.

The room was small. There was no ice bucket.

This was a very new, unique, modern hotel that has a great games concept in the lobby. My teens enjoyed the pool and Foosball tables. The exercise room also had a tv screen with programs you could choose from and workout with. Staff were very pleasant.

The only thing I did not like was how narrow the room was. If it had just a foot or two more it would have been more comfortable.

Location

Lack of communication regarding the pet policy and lack of professionalism from GM for not responding to my concerns.