TownePlace Suites by Marriott Fort Myers Southeast

Clean nice area

Internet was out they had to walk me to room because keys wouldn’t activate got the key the next day because I went and asked for it ..was super hot the first night ac was on 70 didn’t know I had to turn it on 65 for the actual ac to work until my sister told me the next day because she’s been staying there.And also the girl at front desk promised us bottles of water and forgot so I had to walk back down and ask for them.

Room was great

AC was on heat when we walked in and staff at the front desk was incredibly rude and not helpful

The view and proximity to the Beach

The room had several kinds of bugs, my husband has over 50 bug bites all over his body. We reported it to the front desk, we called the manager Will and never heard back

Rooms clean and spacious

Small pool

Not happy about booking but hotel was fine

Booked a 2 bed queen with sleeper sofa and when we got to room there was no sleeper sofa.Front desk stated they do not have sleeper sofas in this hotel that I needed to contact booking. Com

Front desk clerk and manager were friendly and efficient. As well as a nice smile.

Water stayed cold for a long, long time although they did warn us at the front desk when we checked in.

The room was spacious and included a beautiful kitchen equipped with a stove, sink, large refrigerator, and dishwasher. The closet was clean and offered plenty of storage space, adding to the overall convenience. The hotel is conveniently located near the interstate and surrounded by plenty of stores, restaurants, and attractions, including Topgolf. There’s something for everyone in the area, making it a great choice for families. The location also feels safe and secure. It is also a brand-new hotel, adding to its appeal.

While the property itself is nice, there were a few issues that could use some attention. The shower took over 15 minutes to warm up and never really got hot, which was inconvenient. The room was advertised as having a pull-out couch, but unfortunately, it did not. Our room was located near one with two large dogs that barked frequently whenever someone walked by, which disrupted the quiet space we were hoping for. While alternative rooms were offered, they were near the elevator, which wasn’t ideal for us.The rooms got quite hot at night, making it difficult to stay comfortable.Additionally, the front desk staff seemed a bit flustered during checkout, and the manager appeared hesitant to address concerns. While I understand there are always adjustments to be made in a new hotel, improving customer service and communication could make a big difference.That said, I want to compliment the cleaning staff and breakfast team, who were very polite and friendly. Their professionalism and kindness stood out during our stay. I look forward to seeing improvements on future visits.

I was told I did not have a reservation and was charged for the room anyway.

I was told I did not have a reservation and was charged for the room anyway.

Exceptional

Bad

Exceptional

Superb

Superb

Very good

Exceptional

Very good

Superb

Exceptional

Exceptional