Hotel Zessa Orange County Airport, a DoubleTree by Hilton

Everyone was very polite and it was clean.

1) The heater didn't work well at all - as a result I was cold. I came in too late to be motivated to call and wait for someone to fix it. 2) I called ahead to make shuttle arrangements but unfortunately the driver called out sick. I was told "No Worry! -give us a call when you land and we will send/pay for an Urber or Lyft. I should have never listened to that, when I arrived only 2 hrs. later (short flight), I called from the airport and stayed on HOLD for 20 minutes hitting different prompts to reach someone at the front desk. Because I came in on a late (8 pm) flight, I ended up calling Uber and paid for it myself. (That was very disappointing, and mainly because I was told otherwise and choose this hotel because of the star ratings and advertised shuttle service.

Friendly staff and clean environment! Free cookies

Bad odor in room. Horrible

Staff are amazing

The size of the room; comfortable clean bed; refrigerator; cleaning staff; powerful pressure of the shower; clean and generous towels; the hot tub; the workout room; the quality of coffee sold at the lobby; clean bathrooms in the lobby. The parking was steep at $53 per night for 5 nights. Should be. discounted for a long stay.

The reception rep did not explain that we needed to place the pre-paid parking on the rear mirror when checking in. Risked having our car towed.