Courtyard by Marriott San Francisco Union Square

location close to most of the popular places

The water pressure from the showerhead feels a little painful.

location was good.

I chose the hotel because it was reasonably priced. I had to change the date of my one-night stay by one day. when I checked out, I was told that because of a convention in town, my one day change went from $160 for the night to over $1000. I should have been told that when I changed the booking by one day, and definitely prior to check in. Staff were rude about it. I will not stay in this chain again.

The staff was great! The room was clean. The location was good.

The bathroom area was a little too small for my liking.

Excellent location, excellent staff, very clean. The downsides are pricy parking and very small room with bathroom with barnyard type of door, not much privacy for a family.

Pricy parking and very small room with bathroom with barnyard type of door, not much privacy for a family.

What I liked about this hotel was the area, employees and the safety of the hotel. Each employee was caring and very considerate as well as patient. As for the area it felt like we could almost every where and then used street carts to get to around and to pier 39. For the safety, they had great safety measures one of them being the front doors lock at 6pm and the hotel as well as the elevators being key access only. I highly recommend this hotel

Hotel was nice and clean Good location

Staff was a bit rude and didn't like to be bothered by questions. The bathroom was compact.

It is a value for money hotel. There are restaurants near the place. The staff were friendly as well.

There's no parking space nearby so we had to use the valet service which was a bit expensive. The location of the hotel is not the most ideal place. Lastly, the air condition was not working well. It was a bit warm in the room we stayed in even if the temperature is the lowest setting already.

Room was clean; furnishings were in good, clean condition. The window screen was flapping in the breeze, but we called facilities and they came very quickly and fixed the screen. Staff seemed genuinely interested in fixing it to our satisfaction.

Limited menu choices in the restaurant. We expected to be able to order a hot meal; we ended up with a mediocre pizza. Bar/restaurant seemed short-staffed, both for weekend breakfast and evening meal. Breakfast items ran out or were nearly out (croissants, Danish, oatmeal -- who would expect oatmeal to run out?) Valet service was much slower than we were told; we would like to have a better estimate of time required to get our car. If we had known it would take more than 30 minutes we could have planned better.

Despite being located just next to the Tenderloin area, security was great once I was in the property and I felt safe while inside. I was surprised that in the small amount of space, the hotel was able to provide a fitness centre and I enjoyed working out in there.

The amount of space in the room was not ideal for solo-travelling as it had two queen-sized beds and if the room can be customised to just have one of them, it will feel more spacious for me as a solo-traveller.

Location is close to most of the attractions by walking. We like it.

The location is also close to the bad area and outside of the building is super dirty, many dog poops, or urines, and smells so bad as soon as you walk out. Only a few block away is the dangerous location in the city which we did not know and we will not choose this place again.