5-Star Hotel

Palace Hotel, A Luxury Collection Hotel, San Francisco

2 New Montgomery Street, San Francisco, CA - United States
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Palace Hotel, A Luxury Collection Hotel, San Francisco
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$588
per night

5-Star Hotel

Palace Hotel, A Luxury Collection Hotel, San Francisco

2 New Montgomery Street, San Francisco, CA - United States
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Top Amenities:

Health ServicesSwimming PoolAirport ShuttleRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesHot tub/WhirlpoolFamily FriendlyKid Friendly
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Guest Rating

8.5

Very Good

Based on 1164 reviews

Location Of Hotel

9.3

Hotel Cleanliness

9.1

Hotel Staff

8.7

Overall Quality

8.5

Show 73 Verified Reviews

About

Famed bars, an awe-inspiring crystal chandelier restaurant, a fitness area and a glass dome indoor pool are featured at this landmark Financial District Palace. San Francisco’s vibrant Union Square is 5 minutes’ walk from Palace Hotel. Leather tufted headboards, 11-foot ceilings, bedside lighting, high thread count linens and pillow-top bedding set the stage for a luxurious night’s sleep in each room at the Palace Hotel, a Luxury Collection Hotel, San Francisco. High-end luggage inspired desk, tables and the bathroom vanity transport guests to the Palace origins with modern finishes. A 48-inch flat-screen satellite and streaming enabled TV, marble bath, rain shower and back-lit bathroom mirror completes the design. Inspired by west-coast impressionism, layered deep plum, midnight blue and shades of gray textiles create a rich coastal atmosphere. Restored architectural elements like a solid oak door from 1909 and brass monogrammed door knobs are featured. Custom sofas in a separate seating area and Market Street views are featured in select suites. Austrian crystal chandeliers hang from a light-filled glass rotunda surrounding The Garden Court restaurant. Breakfast, lunch and signature tea is featured during the day. Savory bites, handcrafted cocktails, curated wines and decadent desserts are served in the evening at the GC Lounge. Guests can enjoy innovative cocktails, craft beers, bold wines and shareable artisan cuisine at the Pied Piper, home of the Maxfield Parrish mural The Pied Piper of Hamelin, which was commissioned as gift to San Francisco to honor the hotel’s reopening in 1909. Boasting sexy, contemporary décor, the Pied Piper is a San Francisco legend and the perfect place for an intimate individual dining experience or a social celebration. Under a glass dome with city views, an indoor pool surrounded by chaise lounges and spas is featured. Tucked away on a high floor, this key card access oasis also features spa services and a 24-hour fitness center that overlooks the pool area through floor to ceiling windows. Marble baths and spa showers are featured in the changing rooms. Palace Hotel, a Luxury Collection Hotel, San Francisco is 20 minutes’ cable car ride from shopping and dining at Fisherman’s Wharf. Offering a 24-hour concierge service, the concierge can connect guests’ to restaurants, designer boutiques, cable cars rides, the Embarcadero, Ferry Building, Chinatown, Oracle Park, cultural museums and theaters.

Guest Policies

Check-in:

After 16:00

Check-out:

Before 12:00

Pets:

Pets are allowed. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. If you book a breakfast included rate, breakfast will be provided for only 2 guests. All additional guests will be charged. The Palace Hotel request that no parties, group celebrations or gatherings be held in guest rooms and suites. Our policy applies to all occasions, including but not limited to - proms, graduations, and New Year’s Eve celebrations. Should you wish to request permission to host a party, they are most happy to look at available options in a private function room or one of the restaurants. Only dogs under 15 pounds are permitted at the property. Please contact property for restrictions and fees if you are traveling with a dog. On-site parking is available for a fee. Larger vehicles are charged at a higher rate. Please contact property for more details. Guest credit card presented at check in must match the credit card used to guarantee the reservation and deposit at time of booking. Please contact the hotel directly if prepaying or using a different card at check in. A third-party authorization form is required 4 days prior to arrival.

Features & Amenities

Highlighted Amenities:

Health Services
Swimming Pool
Airport Shuttle
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Hot tub/Whirlpool
Family Friendly
Kid Friendly

Amenities & Services:

Accessibility meeting spaces available
Accessible bathtub available
Accessible entrance to swimming pool
Accessible registration desk available
Accessible rooms with 32-inch wide door opening available
Accessible route to business center
Accessible route to fitness center
Accessible route to guest rooms
Accessible route to the registration desk available
Accessible shower available
Accessible toilet
Accessible vanities available
Airport shuttle (charges may apply)
Closed-caption TV
Facilities for disabled guests available
Family rooms
Fitness center
Flashing door knocker available
Hearing accessible room and/or kit available
Hot tub/Whirlpool
Hygiene certification
Indoor pool
Kid-friendly dining
Lowered deadbolt on doors available
Lowered electrical outlets available
Lowered view port in doors available
Mobility accessibility available
Non-slip grab bar available
Non-smoking property
On-site accessible restaurants/lounges
Pets allowed (charges may apply)
Professional cleaning services
Restaurant(s)
TTY/TDD compatibility available
Visual alarms
Wheelchair accessible

Guest Rating

8.5

Very Good

Based on 1164 reviews

Location Of Hotel

9.3

Hotel Cleanliness

9.1

Hotel Staff

8.7

Overall Quality

8.5

Pros +

  • Our server at dinner was great
  • Everyone there was absolutely wonderful! So helpful and just seemed happy to be at work. The hotel itself was beautiful! The room was very nice and the bed was very comfortable! Would definitely stay there again!
  • History, beauty

Cons -

  • They were out of their famous green goddess salad, as a result of marriot taking so long to approve strike negotiations.
  • Staff was on strike. Extremely loud noise from strike. Unable to sleep. Days wasted due to lack of sleep. All restaurants and pubs on site closed which was why we booked the hotel in the first place. Long weekend ruined. Valet Parking at front unavailable
  • Valet was not 24hours

Top Quotes:

"Was like traveling back in time to a more romantic era."

"The location was excellent, right off a BART station."

"Atrium restaurant is magnificent."

Business Traveler (101)

Solo Traveler (115)

Traveling as Couple (388)

Family with Young Children (282)

Family with Teens (27)

Senior Traveler (51)

Group Traveler (93)

10
Our server at dinner was great
They were out of their famous green goddess salad, as a result of marriot taking so long to approve strike negotiations.
1
Staff was on strike. Extremely loud noise from strike. Unable to sleep. Days wasted due to lack of sleep. All restaurants and pubs on site closed which was why we booked the hotel in the first place. Long weekend ruined. Valet Parking at front unavailable
8
Valet was not 24hours
10
Everyone there was absolutely wonderful! So helpful and just seemed happy to be at work. The hotel itself was beautiful! The room was very nice and the bed was very comfortable! Would definitely stay there again!

Room Options

1/2
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Deluxe

sqft

Air conditioning

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1/2
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King Room

sqft • 1 King

Air conditioning

Room Details and Photos

1/7
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Superior Double Room with Tub - Mobility/Hearing Accessible

sqft • 2 Double

Accessible bath/showerAccessible roomEntire unit wheelchair accessible

Room Details and Photos

1/2
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Deluxe Suite, 1 Bedroom 2 room Suite, 1 King, Sofa bed, City view

582 sqft • 1 King and 1 Sofabed

Air conditioningAlarm clockBathrobe(s)Blackout curtains

Room Details and Photos

1/3
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Double Superior

sqft • 1 Double

Air conditioningBathrobe(s)ClosetDesk

Room Details and Photos

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Run Of House, Guest room, King or Double

sqft • 1 Double or 1 King

Air conditioning

Room Details and Photos

Location

Palace Hotel, A Luxury Collection Hotel, San Francisco

2 New Montgomery Street, San Francisco, CA