Residence Inn by Marriott Ontario Rancho Cucamonga

Nothing!

Sorriest stay that I've ever had in the past 20 years. Said to have a shuttle but not a "24hrs" shuttle, completely dishonest advertising, the rooms were not even big. Wasted my money here!!!

Friendly, helpful accommodating staff.

Room size and layout

Parking

It was very clean and the amenities were open.

Basketball court

Nothing about the property was to dislike. Some patrons who stayed across from a room of ours was quite loud all night.

For the amount of money it took to book the room, it was not of worth. It was very raggedy! The commode seat was damaged and needed to be replaced. The outer room of the suite was hot and muggy. The air condition unit, out there, was missing nobs. We had to call staff up to mess with it, with a tool, to get the air to come on. Only a few minutes after the staff left, it turned off and it was just plain hot!

I let it be known that the soap and hair conditioner holders and the item itself was torn up in the bathroom, had come off the wall. It was never fixed. I was just told by the staff receptionist that it would be noted that it was previously in that condition, on our booked paperwork. No one came to try to fix it or anything. So, we had to stay aleart. Because one had already come apare and at the base of the tub, the 2nd one abruptly fell. Therefore, it was uncomfortable in bathing and having to keep a watch to see if the third one would possibly disengage itself and injure us in someway.

Location

Breakfast was terrible! Decided to go to nearby Rodeo Cafe’ instead. Staff was medicocre and I had to ask for a vaccum to clean my own room. The hotel is covered in ants and insects met me on my bed including the infamous kissing bug. I will never pick this hotel again. I was moved three times.

For the amount of money it took to book the room, it was not of worth. It was very raggedy! The commode seat was damaged and needed to be replaced. The outer room of the suite was hot and muggy. The air condition unit, out there, was missing nobs. We had to call staff up to mess with it, with a tool, to get the air to come on. Only a few minutes after the staff left, it turned off and it was just plain hot!

I let it be known that the soap and hair conditioner holders and the item itself was torn up in the bathroom, had come off the wall. It was never fixed. I was just told by the staff receptionist that it would be noted that it was previously in that condition, on our booked paperwork. No one came to try to fix it or anything. So, we had to stay aleart. Because one had already come apare and at the base of the tub, the 2nd one abruptly fell. Therefore, it was uncomfortable in bathing and having to keep a watch to see if the third one would possibly disengage itself and injure us in someway.

The location, the amenities etc. The staff was helpful. Especially the breakfast room lady named Dolce, she was so sweet.

The beds are too high, we had to use a foot stool to get on the bed. This really needs to be addressed for people who are short by American standards. Not enough towels in the bathroom.

The staff were friendly and helpful. The breakfast was excellent. The rooms were clean and comfortable.

The pool was too crowded with unsupervised children.

We loved the generous breakfast options! The breakfast options and area were well arranged and clean.

The only water refill station was broken which was in the gym. Perhaps having a second station would help.

It was clean...but not like other Residence Inn's through out the U.S.

It was set up more like a Intown Suite...no separate rooms ..the couch/bed was so lumpy and did not have room to walk around to actually get in the lumpy bed... We had the room with the king bed also mind you...My husband and I are both disabled...and had to walk a country mile to get to our room... they gave us a room furthest in the back and on the 3rd floor..

Beds are comfortable. Decent selection for breakfast. Night staff lady was nice. Nice they take dogs. Having a lb in room kitchen is useful. Cleaning staff was nice. Beds and rooms were clean.

Sink was clogged - poorly maintained. Ants in bathroom. $150 dog fee. Weird business park location. Expensive for what it is. White mold on cooking pot. Check in lady was struggling to do basic tasks. Shower low pressure. No tub. Eggs were gross. By first floor elevator ceiling was wide open with exposed wiring. There was a bloodstain splatter by the elevator.

The living room, kitchen and tv

The shower and the air duct didn’t work to clear out the air in the bathroom after a shower.

The buffet was perfect just need more meats for the people who don't eat pork

The ac in my room was just to loud eveytime it went off

Simple check in, friendly staff, comfy room.

Ran out of breakfast early. Although there was water available in the lobby, it would be great to have coffee too.

The property was beautiful and clean. Staff was professional and kind.

I have zero complaints

Staff was friendly and attentive. Amenities and property were very clean.

Good front service, rooms are clean and breakfast amazing they have a lot of good options

Good front service, rooms are clean and breakfast amazing they have a lot of good options