TownePlace Suites by Marriott Lancaster

I am extremely disappointed with my experience at this hotel. My credit card was charged twice for the same one-night stay: $181 + $181.The first charge was processed when I booked through Booking.com.The second charge happened at check-in because the front desk claimed they couldn’t see the Booking.com payment, even though I showed them clear proof of the confirmed payment on my Booking.com reservation.I contacted Booking.com support and they confirmed that the hotel had no right to charge my card again. They should have investigated why they didn’t see the original payment instead of placing a new transaction.But the staff refused to resolve the issue and chose the easiest (and most unacceptable) solution — charging me a second time.Now I am stuck with two identical charges, and nobody is taking responsibility.I called the front desk — they deny the issue.I contacted Booking.com — they promised a resolution, yet nothing has happened: no refund, no cancellation of the duplicate charge.This is absolutely unprofessional and disrespectful to guests. I trusted a Marriott-brand property and ended up with a financial problem instead of a comfortable stay.I demand a refund of the duplicate $181 charge.Travelers beware: this hotel may charge you twice and ignore your attempts to fix their mistake.I strongly do NOT recommend staying here.

layout and size of the room was good

comfortable

The location is great not far from the fwy, stores and gas stations

I had to crawl out of bed because the sofa bed when let out blocks your way from walking around the bed especially if your partner is sleeping on the other side of the bed you're forced to crawl out to the foot of the middle of the bed. Other than that the room was ok.

We arrive for breakfast at 8 o’clock, and the selection was very poor and picked over

Bacon could’ve been crisper eggs could’ve been warmer