Courtyard by Marriott Irvine John Wayne Airport/Orange County

Pros +

• For the price its good
• Conveniently located
• clean and study is friendly

Cons -

• Priced a bit high
• The complementary breakfast at the Starbucks in the lobby was ridiculous. It was super slow and confusing, what you can have and what’s not included. We waited 20 min for a cooked to order eggs your way, just one order took almost 20 min! Then guess what! They gave us someone else’s order!
• The woman working at the front desk was extremely rude and completely unhelpful. She argued nonstop and behaved as if she had absolutely no customer-service experience. She treated guests like they were ordering at a fast-food counter, not checking into a hotel. Dealing with her was so frustrating that I nearly canceled my reservation and went to another hotel. Every other staff member was polite and helpful, but she was the clear exception. I arrived on 11/10 at 7 p.m.