Home2 Suites By Hilton Big Bear Lake

It had a nice lobby

It was valentines weekend so a single night stay was $500 which I think might have set my expectations a little too high based on the price.

The rooms were clean ,the manager was nice and helped me with an issue I had upon check in.They offer movie night ,smores by the fire .The beds were comfy ,you are able to cook small things as they provide a stove ,big bonus when you have kids .My kid loves swimming, there is an indoor pool and jacuzzi. Will definitely stay here on my next visit.

Not a deal breaker but the pool isn't heated.

Breakfast was great

Shower cleanliness and bathroom fan was extremely loud while in use spoke to staff and was told all bathroom fans are loud in all rooms unacceptable for the money that it’s paid for the stay

We really enjoyed this hotel. The staff were polite, attentive, and always ready to help with any requests bringing extra towels, trash bags, or anything else we needed. The atmosphere was very cozy and warm, with a true winter, forest-like vibe. We loved the idea of roasting marshmallows the hotel provides special kits, which was such a nice and thoughtful touch, especially for families. The room was clean, spacious, and very comfortable. The location is excellent everything is within walking distance: cafés, restaurants, and shops. Breakfasts were tasty and nicely organized.

There were a few minor issues with the jacuzzi. The first time we submitted a request, a technician came and fixed it. But the second time, when the jacuzzi stopped working again, we left a request around 8 p.m. (the pool is open until 10 p.m.), and unfortunately no one came to fix the problem. Also, the breakfasts were the same every day (from Monday to Friday): cheese omelet, patties, and potatoes. We didn’t need a big variety, but it would have been nice if at least one item changed occasionally (for example, patties replaced with bacon or sausages).