Embassy Suites by Hilton Tucson Paloma Village

Good location, nice room, clean facilities, nice complimentary breakfast buffet.

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Location is great. Room is very large.

Hotel smells sewage. The whole back side parking has sewage smell. Our room got the sewage smell. We asked to change room and that had a smell too. We were extremely disappointed with our stay. I emailed the manager and received no response. Even in third world country hotels there is no sewage smell. The stay here was extremely unpleasant and unhealthy.

Room cleanliness

Receptionist did not gave us all the information we needed..

One of the nicest Embassy Suites I've stayed in. Great location with views of the mountains and Tucson. Really enjoyed our stay here.

I liked the breakfast and afternoon snacks. The room was clean and comfortable. Great location.

Customer service was poor. There was no one there to check me in and I had to wait a long time until someone finally came to the front. Also, I was charged for a late check out by mistake. I checked out at 7:21am and the receipt said I checked out at 12:19pm. When I called to get this mistake corrected, the person at the front desk was rude and told me that I had to prove it. I checked out on the app and there should be a record of it. They told me I had to email him proof. He was rude and not helpful so I had to call the main office to get help. The main company was helpful and kind.

I liked the breakfast and afternoon snacks. The room was clean and comfortable. Great location.

Customer service was poor. There was no one there to check me in and I had to wait a long time until someone finally came to the front. Also, I was charged for a late check out by mistake. I checked out at 7:21am and the receipt said I checked out at 12:19pm. When I called to get this mistake corrected, the person at the front desk was rude and told me that I had to prove it. I checked out on the app and there should be a record of it. They told me I had to email him proof. He was rude and not helpful so I had to call the main office to get help. The main company was helpful and kind.

Everything was nice. The staff was helpful and friendly.

Paying for parking was a surprise.

Room was quiet, clean with a view of the mountain. I requested a room with a step in shower and mountain view and was very pleased that my request was honored. Housekeeping was great and made sure the room was cleaned on a daily basis.

Cheap toilet paper, shampoo bottle wasn't filled, breakfast could be better. The eggs were dry so I ordered an omelet which was overcooked. I did later order fried eggs to order and that was fine. The oatmeal was inconsistent and watery one day. A few more options would be better. The hotel could have better signage in the halls since the rooms are built in a zigzag fashion and there are two levels so you can actually come in on the first floor but need to go to the second floor to your room.

breakfast was good, staff was nice. room was great aside from outdoor space, bed was comfy, loved the shower and the use of space in the room.

We had two rooms and unfortunately they were not adjoining which was disappointing as my husband and I had to stay in separate rooms to keep eye on kids.one of the rooms ( the one I stayed in) the outdoor space had a exhaust vent literally venting into the balcony which made it unusable as there was super heated air being blown there, and I mean super heated, could not even stand there for more than a few seconds. Also the pool was closed (I called ahead of time to ensure the pool would be open and was told it would be) as this was the last leg of our trip for our 6 and 2 year old's birthday, so you can imagine how upsetting it was that the pool was not open one of the two days we were there. Its a really nice hotel, just a few bummers.Thank you for reading.

Very clean and nice location by the mountains.

For breakfast, we waited 25-30mins for our omelets. It definitely wasn't worth the wait. Embassy normally has the best omelets.