Garner Hotel Phoenix Northwest - Surprise by IHG

Polite staff, cleanliness, cozy and it’s pet friendly, good price for the stay and experience

Wish there was more workout equipment

pool outside

no coffie pot or ice

Beautiful rooms and very clean. Nice public areas too.

Staff was a little short with my friend upon her arrival. The nothing staff was very friendly. The rooms could use refrigerators and a microwave.

Breakfast, friendly staff

Floor in room was Very dirty, had debris from previous customer throughout the floor.. sticky dry soda in restroom floor..

Breakfast/ 24hr coffee

My room door kept opening by it self

Clean, comfortable bed; excellent staff: were professional, friendly, and helpful.

No refrigerator; big disappointment!

No coffee in room, no microwave in room, no fridge in room, no ice bucket in room.

Staff was helpful and the room was nice for the price.

The location is not great.

Hotel was clean new smell great very beautifully breakfast was amazing

Need more parking

Newly Remodeled

Ice machine was not working on my floor

Ne1 remodel room

Construction Noise woke us up extra early.

There was cockroaches all over the hotel. There was major renovations going on, including the pool being closed. There seemed to be people that lived at the hotel. Wasn't the safest feeling environment. I'm waiting for a call from the GM for a refund.

It was close to our children's home. The beds were very comfortable.

Even-though the hotel was older it needed paining and better cleaning. The bath tub was rusted and there was something black on the ceiling that looked like black mold.

Upgrade room 3 beds was wonderful

1st room ac wasn't working however the hotel went above and beyond

A bag breakfast is not what I was planning. The toilet did not work very well. The air conditioner was old. This place needs a lot of attention. I should have paid more money for a hotel and saved money.

location

Out dated Bathroom walls look like there was a leak and drywall paint was never repaired. Wife found a bug in bed, although it did not appear to be a bed bug

Left behind a bag with ID cash and credit cards nothing was stolen

The breakfast is OJ a muffin and frozen burrito in a paper bag

It was available

The bed was so uncomfortable i didn't get much sleep and they did not clean my room the whole week i was there

Bed was good. Decent area. Overpriced due to spring baseball.

Old and run down.

Location

Room smelled funny. Staff said carpet was just cleaned but it was like they cleaned it with mud. TV didn't work the first night, however they did fix it. Shower head sprayed in all different directions. No diet soda in the 1 vending machine.