Motel 7 By OYO Near Phoenix Airport

Yes it dirty inside out we had go buy blankets in sheet to be able lay down I took them to places to use restroom everything nasty homeless in drug heads sleep on stairs outside my room door

No towels, no toilet paper. None. First room had no sink. Toilet didn't flush and had poop and pee in it. No pillows Bed was not clean The whole room was dirty Door didn't close all the way. TV was tiny No soap, Had to look at a few rooms

Unsafe area. False advertising as a motel 6. Bad part of town.

Everything. It was dirty when arrived. The TV and microwave didn't work. I could breath in there. It was dirty and nasty.

Nothing!

The facility is old and deteriorating. They don’t have any rooms with two queen beds. I checked in and the guy gave me a wrong room purposely to stall while the maid was cleaning another room. You can see the entire rooms within the hotel from the parking lot. I walked back to the lobby and the guy hands me another room key stating he gave me the wrong room. I get to the second room and there was nothing in there no towels not even two beds that I reserved for. The solution, he asked a guy that had already checked into a room with two beds to leave to another room. We walk into that room and there were only two full size beds. The room reserved was for two queen bed room. I walked back to get a refund. He said he’ll send a message to his boss. I waited and waited for a response and finally was told I probably won’t get the refund tonight since it’ll take 7-10 days to process. I left the facility after that. I finally get an email via Oyo(the management company) stating no refund will be provided since I checked out of the hotel. I wasn’t even in the room for two minutes before I asked for a refund. To make matters worse, I booked this hotel room with the Oyo company and with booking.com on the same night due to a glitch in oyo’s website. I processed the reservation on oyo but the page went blank. I checked my email and no confirmation email was sent. I needed a room with two queen beds so I went to booking .com to reserve a two queen size bed room. In the morning, I got a text from oyo stating my original reservation was processed. On booking.com, you can request a free refund by sending a message to management. It was denied by management. When I asked the front desk person about the issue he said to go online. I told him my request was denied from his management company. He said he’ll ask his boss. So finally I got two denied request for refunds to a hotel room I never stayed at. Stay away from here. You’ll regret booking a room here.

The location is great and the room was clean.The manager was very nice.

The building seemed old and in need of updating. I felt a little uncomfortable there.

Nothing!

The facility is old and deteriorating. They don’t have any rooms with two queen beds. I checked in and the guy gave me a wrong room purposely to stall while the maid was cleaning another room. You can see the entire rooms within the hotel from the parking lot. I walked back to the lobby and the guy hands me another room key stating he gave me the wrong room. I get to the second room and there was nothing in there no towels not even two beds that I reserved for. The solution, he asked a guy that had already checked into a room with two beds to leave to another room. We walk into that room and there were only two full size beds. The room reserved was for two queen bed room. I walked back to get a refund. He said he’ll send a message to his boss. I waited and waited for a response and finally was told I probably won’t get the refund tonight since it’ll take 7-10 days to process. I left the facility after that. I finally get an email via Oyo(the management company) stating no refund will be provided since I checked out of the hotel. I wasn’t even in the room for two minutes before I asked for a refund. To make matters worse, I booked this hotel room with the Oyo company and with booking.com on the same night due to a glitch in oyo’s website. I processed the reservation on oyo but the page went blank. I checked my email and no confirmation email was sent. I needed a room with two queen beds so I went to booking .com to reserve a two queen size bed room. In the morning, I got a text from oyo stating my original reservation was processed. On booking.com, you can request a free refund by sending a message to management. It was denied by management. When I asked the front desk person about the issue he said to go online. I told him my request was denied from his management company. He said he’ll ask his boss. So finally I got two denied request for refunds to a hotel room I never stayed at. Stay away from here. You’ll regret booking a room here.

Don't do it

Nobody was in the office to check us in and the number for customer service put us on with someone who couldn't do anything about it

I didn't see any roaches.. THANK YOU! it's right across from the light rail and that's awesome!

The toilet was dirty and bowl was full of fecal matter and not flushed. The sink/vanity had no light bulb so you couldn't see very well when getting ready

Location

No towels, no hot water, unreachable staff. A tweeker yelling/singing in the courtyard from 3AM until I left at 7 am. Train noise was constant.

Staff is rude.

Bad

Staff is rude.

Nothing…. Place was poorly ran

Place needs a face lift. Needs a lot of TLC!

Very good

No light

Nice people and the price is really good

Nice people and the price is really good ?

The people are nice and helpful

No sinks were working

Bad

Bad

Disappointing