2.5 Star Hotel

Quality Inn West Memphis I-40

1009 East Service Road, West Memphis, AR, United States View Map

Quality Inn West Memphis I-401/34
Quality Inn West Memphis I-40 photo 2
Quality Inn West Memphis I-40 photo 3
Quality Inn West Memphis I-40 photo 4

Quality Inn West Memphis I-40

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About

Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, tea and coffee makers, hairdryers, and free toiletries. Additional amenities include mini-bars, sofa beds, and walk-in showers. Essential Facilities Guests enjoy free WiFi, a elevator, 24-hour front desk, concierge service, daily housekeeping, business area, outdoor seating, express check-in and check-out, and luggage storage. Dining Experience A complimentary American buffet breakfast includes juice, fresh pastries, pancakes, and fruits. Prime Location Located in West Memphis, the inn is 16 mi from Memphis International Airport. Nearby attractions include Southland Park Gaming and Racing (1.5 mi) and the National Civil Rights Museum Lorraine Motel (8.1 mi).

388 Reviews

7.4Good
Cleanliness
7.5
Staff
8.4
Location
7.8

What Guests Say

  • “Nice clean rooms. Nice staff”
  • “Location, comfortable bed Many of the Quality Inns are being renovated.”
Show 50 Verified Reviews

Top Amenities

  • Swimming Pool
  • Free Internet Access
  • Free Parking
  • Accessible Rooms / Facilities
  • Free Breakfast
  • Non-Smoking Rooms
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

King Room - Disability Access/Non-Smoking1/4

King Room - Disability Access/Non-Smoking

377 sqft • 1 King

  • Accessible bath/shower
  • Accessible by lift
  • Accessible room
  • Accessible toilet
King Room - Accessible/Non-Smoking1/4

King Room - Accessible/Non-Smoking

356 sqft • 1 King

  • Accessible bath/shower
  • Accessible by lift
  • Accessible room
  • Accessible toilet
Business King Room - Disability Access/Non-Smoking1/4

Business King Room - Disability Access/Non-Smoking

377 sqft • 1 King

  • Accessible bath/shower
  • Accessible by lift
  • Accessible room
  • Accessible toilet
1 King Bed, Nonsmoking, Accessible1/2

1 King Bed, Nonsmoking, Accessible

377 sqft • 1 King

  • Accessible bath/shower
  • Accessible room
  • Accessible toilet
  • Air conditioning
One Room Suite with Sofa - Non Smoking1/4

One Room Suite with Sofa - Non Smoking

377 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Alarm clock
  • Bath or Shower
1 King Bed, Business Room, Nonsmoking1/4

1 King Bed, Business Room, Nonsmoking

377 sqft • 1 King

  • Accessible bath/shower
  • Accessible toilet
  • Air conditioning
  • Alarm clock

Room Details and Photos

Room Amenities

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    What Guests Loved

    7.4
    Good

    Based on 388 reviews

    Location

    7.8

    Cleanliness

    7.5

    Staff

    8.4

    Overall Quality

    7.2

    Pros +

    • Nice clean rooms. Nice staff
    • Location, comfortable bed Many of the Quality Inns are being renovated.
    • Breakfast. It would have been nice for the juice dispenser to be opened 24 hours. Bathtub was clean.

    Cons -

    • It smelled like curry, it was not clean, bedding had stains, the breakfast was nasty!!! I expect a hotel to smell clean and fresh, I was very disgusted with my stay!!!!
    • The breakfast offered was crap.
    • Breakfast was not as I expected - no yogurt, no eggs, no bagels, no cream cheese or peanut butter. The orange juice was not real orange juice. The renovations made, cut corners.
    Business Traveler (13)Solo Traveler (18)Traveling as Couple (61)Family with Young Children (38)Family with Teens (1)Senior Traveler (1)Group Traveler (11)Total (225)
    1ThelmaPosted on: 1-7-2025

    It smelled like curry, it was not clean, bedding had stains, the breakfast was nasty!!! I expect a hotel to smell clean and fresh, I was very disgusted with my stay!!!!

    5Verified Hotel GuestPosted on: 9-3-2023

    Nice clean rooms. Nice staff

    The breakfast offered was crap.

    7Verified Hotel GuestPosted on: 1-7-2023

    Location, comfortable bed Many of the Quality Inns are being renovated.

    Breakfast was not as I expected - no yogurt, no eggs, no bagels, no cream cheese or peanut butter. The orange juice was not real orange juice. The renovations made, cut corners.

    4TammyPosted on: 4-7-2022

    Breakfast. It would have been nice for the juice dispenser to be opened 24 hours. Bathtub was clean.

    Room was non smoking. It did not smell like smoke but had a smell. They charge $150 if you smoke cigarettes in the room. I wonder what they charged the people smoking drugs.Dusty.Trash on the floor.Glasses missing from room. My makeup in hallway.

    10Verified Hotel GuestPosted on: 3-2-2022

    We had car trouble and had to wait around for an extended period waiting for a wrecker after we had checked out. The staff was most gracious during that time.

    5Verified Hotel GuestPosted on: 6-14-2019

    It was easy to get to

    We had reserved a room with 2 Queen beds and when we went in the room the chemical, musty smell was overwhelming. We went to the desk and told them and after several minutes we were finally switched to another room, however that room was with 2 Double bed

    10IndiaPosted on: 12-23-2025

    Staff were nice and helpful!

    1Verified Hotel GuestPosted on: 12-31-2022

    Nothing was nice about the hotel!

    The room smelled of cigarettes and marijuana.... terrible stay. Absolutely disgusting!!

    7Verified Hotel GuestPosted on: 10-2-2022

    Good location

    Was much older than I thought and needs a lot of renovation

    6Mary APosted on: 7-1-2022

    Breakfast was not all that great

    3Verified Hotel GuestPosted on: 12-29-2019

    Rooms need to be updated.

    7GuyPosted on: 7-2-2019

    Check-in was easy.

    Dated decor.

    9JamiePosted on: 7-11-2018

    Clean, well maintained

    8Verified Hotel GuestPosted on: 8-10-2016

    Very comfy

    7JeffreyPosted on: 1-20-2026

    Comfortable and clean, price

    Highway noise

    7LeePosted on: 1-19-2026

    The cost was cheap and the convenience to the highway was great. Food places were not far away come to find out.

    The very first night I checked in, the gal behind the counter couldn't tell me what places were in the area to go eat. Also, I was staying the week and the same gal keyed my room key for 1 night instead of 4. The gentleman behind the counter the next day fixed my key tho. He was very helpful. Housekeeping provided fresh towels each day and emptied trash but didn't clean much beyond that. The first night I stayed, the shower still had the last person's used shampoo and soap in the shower and there were pieces of lint and paper on the rug near the bed.The next week I stayed in the same hotel cuz it was convenient to where I needed to be for business purposes. The gal put me in a non-smoking room that had a powerful smoke odor as soon as I opened the door to the room. The gal immediately put me in another room and apologized. She told me housekeeping didn't tell her someone smoked in that room. Proof again that the cleaning staff doesn't bring their A game to work. Otherwise, the other staff was kind and helpful and although cleanliness could have been better, the room/hotel wasn't bad. Could've been a lot worse.

    5JamekaPosted on: 1-19-2026

    The room had mold on the ceiling, it smelled like mildew. The breakfast was cold minus the gravy in the crockpot

    3EricaPosted on: 1-14-2026

    Breakfast

    Microwave was dirty and it had the room smelly and the water didn't go down in shower

    9DudleyPosted on: 1-9-2026

    Room, bed, breakfast.

    Damp smell on elevator and first floor carpeting.

    6AnnPosted on: 1-6-2026

    Didn't fully honor booking.com price. Lamp didn't work by desk. Carpet stained.

    Amenities & Policies

    Amenities

    Swimming & Soaking

    • Swimming Pool
    • Outdoor pool

    Food & Drinks

    • Free Breakfast

    Media & Technology

    • Free Internet Access

    Transportation

    • Free Parking

    Health & Safety

    • Health Services
    • Daily disinfection
    • Hygiene certification

    Accessibility

    • Handicapped Rooms/Facilities
    • Facilities for disabled guests available
    • Wheelchair accessible

    Kid Friendly

    • Family Friendly

    General

    • No Smoking Rooms/Facilities
    • Microwave
    • Refrigerator

    Guest policies

    Check-inAfter 1:00 PM
    Check-outBefore 11:00 AM
    InternetFree Wi-Fi is available.
    ParkingFree parking is available.
    Children & Extra BedsChildren of all ages are welcome.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Location

    Quality Inn West Memphis I-40

    1009 East Service Road, West Memphis, AR

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