Dreams Aventuras Riviera Maya All Inclusive

The staff bent over backwards to make us happy. The cleanliness of the hotel and outside areas was impeccable.

The rooms need updating.

Location, pool area, beach area

Room service never picked up the phone, restaurants not open when we checked in mid afternoon for a snack, food quality not very good, accommodations looked worn and not well kept, decor/furnishings dated and cheap

the staff

the room, the food the location, we left this hotel and they refused to refund our last 2 days.

All staff were. great, marina next door and the fact inside a secured location

Seeweed

Food was great and hotel was very clean.

Not a beach front hotel like it was advertised. The ¿beach¿ is more like a lagoon.

The staff they were amazing and the daily free activities they had and shows. The rooms were a good size not to cluttered.

The food was just ok they need more options. Also they didn't have a beach more like a bay that was very disappointing. Also they need to have actives on the adult side pool as well instead of just the family pool.

Location

Bathroom setup. Shower is dangerous to get out of especially how tge water runs all ice the floor, n bed smelled like mildew very bad. The food wasn't good.

Friendly staff but very slow service

There was one lamp for our entire room. Could barely do anything besides watch TV because it was too dim. We had an ant problem and they took 30 minutes to come up while I was anxiously waiting at 9:30pm to put both babies to bed. They Handed me a RAID

The location and being able to walk to other restaurants.

Not what I booked. Overcharged, made me pay extra to move rooms when the original room was extremely noisy. The new room was not upgraded as one would expect if paying more. Way too many screaming children running in hallways and no one wearing masks.

nothing i had to leave after the first night

rooms food entertainment everything

Recent upgrades to resort, bicycle Center, and resort tour, mini golf area as well tv sizes were being upgraded during our stay. Bell hop very helpful with going outside resort area.

Room phones never work well even few years ago when I visited the resort.

The food and drinks were excellent. There are lots of pools. The beach area is nice. The staff was kind. There was a fun dinner on the beach for Mexico Night. The rooms were better than I expected.

The beach was nice, but small. The sand was shallow and not super white. The ocean was very rocky. The pools were also a little dated and we were warned by people about the tiles cutting other vistors' feet.

Wonderful location ,next to marina, short walk to stores and restaurants

The helpfulness of the staff.

The steak restaurant wasn't open the entire time.

Everything!!!! The staff was friendly and very helpful!!

Our bed wasn¿t very comfortable.

hospitality was great

Quality of food, the breakfast food was always cold.

The people were so friendly, the amenities were amazing, the entertainment was great, the location was prefect.

Staff is nice. But they don’t really go over the top. Just good enough. I loved the “pages in paradise” books. The resort is clean. Lots of places to lounge and eat.

This property is claimed to be recently renovated but looks like a cheap reno. Still looks dated. The beach is terrible…smelled of seaweed. No kayaks or boats…like all the other Dreams because of the location. Children’s water park is exclusive to the explorer club…so we couldn’t watch our kids play. Nothing for teens to do, a teen club would be nice. The deserts are terrible. The food is disappointing.

Beautiful location. Nice staff.

The food was terrible. Not edible. Had to go off property to eat.

We absolutely loved our stay at Dreams! Our room was divine, with a breathtaking view. Every night, housekeeping would come by to clean and change the sheets and towels, which was such a thoughtful touch. Myriam welcomed us so warmly at our Preferred Front Desk, just like Cristian and all the amazing entertainment team members. The service was incredible, they have a huge team dedicated to ensuring comfort and making every moment special!

The only thing we didn’t love was the overall quality of the food and drinks. The buffet wasn’t enjoyable, and, in general, the food didn’t meet our expectations. Not even the Oceana restaurant, which is part of the Preferred experience, truly impressed us. That would be the one thing we’d change about our stay, it would be great if they could incorporate more organic ingredients into their offerings or even more authentic mexican food. However, what we absolutely loved was the exceptional service from Bradley, Teresita, Fernanda, and the rest of the staff- they went above and beyond to make sure we were happy throughout our stay!