PLAZA INN Köln Pulheim

Overall, hits most if not all the boxes. A lot of small details done right. Breakfast:- all fresh, good selection, good taste. - fresh orange and multi-vitamin juice - as much as you wish. - a lot of good protein options : salmon, meat (cold/warm), scrambled eggs, bacon, cheese. Location: close to the train station (7 min walking) and bus stop (3 min). But windows has good isolation, so can't hear any noise. Also close to the city center. Room is super clean and no random sounds from fridge, etc. Showers: good shower system, just takes a few second to select the desired temperature which stays stable. + A lot of soap and shower gel, so not need to worry much about asking for refill during your stay. Extra points for elevator configured to stay open on the ground floor (and coming back to ground floor by itself after someone used it)More Extra points for small red light in the bathroom (which can be turned on/off) - so you don't disturb your sleep if you need to go to bathroom in the evening or at night.

Nitpicking here. But maybe it will be critical for someone:- Wifi was working, but in general it was not fast. Had unlimited mobile, so I've used it instead.- communication emails are coming in German. Although there are options to select the language (EN) in the internal app , it will be good to have an option during registration what is the preferred communication language. And then receive all emails/communication in it. (Again, not a big issue with google translate and etc. Just something that can be improved)

clean and nice

had to ask for amenities rather than being available in the room

Very friendly helpful staff. The room was a good size and clean.Breakfast had an excellent range of food to choose from and a high-quality coffee machine.The location was perfect regarding Pulheim and the friends we needed to visit.

The pillows squashed to nothing causing me to toss and turn at night, so the only area to improve is this.

I stayed with my family and really appreciated the spaciousness and cleanliness of the room. It was a significant improvement compared to a few weeks ago when I stayed alone in a much smaller room.

Unfortunately, our experience at the hotel was marred by an unfortunate incident involving my wife and a member of the staff. I had booked the hotel through Booking.com, which already had my credit card details on file. Upon arrival, I was asked to pay for the stay immediately, which was not an issue for me.Shortly after, I had to step out of the hotel for a few minutes and asked the staff if my wife could enjoy a coffee at the bar/restaurant while waiting. They agreed. However, when I was not there , a member of the staff insisted that she pay immediately and allegedly hinted that she should not leave the bar/restaurant before settling the bill.As my wife is Asian, she perceived this as discriminatory and felt harassed. She wasn’t aware this was reportedly hotel policy and had no way to pay at the time, so she called me to return and resolve the situation.I raised the issue with the staff, as the manager was unavailable, and found the policy unusual for a hotel of this standard. I suggest management review this policy to prevent similar incidents in the future.

I loved the hotel's location in a charming town that offers convenient and quick access to Cologne—just a 15-minute train ride away. The staff were friendly, and every interaction with them was a pleasure. Their warm hospitality made my stay even more enjoyable.

The room and bed size were not ideal, and the bed being positioned in the corner of the room felt a bit inconvenient. However, the room was clean and adequately met my basic needs, making it a functional choice for my stay

A comfortable, clean hotel, ideal for travelling into Cologne with a train station just across the road and a 15 minute journey to the city centre. A pleasant breakfast was a welcome start to the day. The room was clean, beds comfortable and quiet, enabling a good night’s sleep.

It would have been nice to have a drink at the bar in the evening, but this wasn’t open over the weekend.

Very good breakfast. Very spacy room. A lot of choice. Underground parking can be used. Public parking in the area is often fully occupied.

Cost for the underground parking. Further driving out was also not convenient the last day.

It was near to the place we were visiting

We booked a “ comfort triple bedroom and was VERY DISSAPOINTED to find one double bed and a fold away bed that was shaky and unstable fir the third person. We complained but nothing was done to make things better.

So clean, comfortable and friendly staff!

Good location, quiet, comfortable

Quite

Not clean , staff unfriendly and breakfast a disaster , the bread was not fresh

Convenience, offerings

They charged for every little thing to the point where it was a bit silly. Also, one front desk person wasn’t very friendly but the others were amazing.

This was last minute booking and I was pleasantly surprised by this hotel, the staff were excellent the room was very nice and the breakfast great (excellent coffee), I didn't get to try the restaurant as it was closed by the time I arrived, (9.30pm ) I did try the bar which for a nice change was not overpriced

I didn't stay long enough to fine any problems

Staff friendly, hotel clean and tidy, beds are comfortable.

No toaster available for breakfast, but was available for all the other times I have stopped.

Clean, close to Köln and to train station where you can commute. This city where hotel is located do not require "emission sticker" (Milieusticker), so for us it was good, since we forgot to buy it. We were able to park our car for free just near by hotel. It's dog-friendly, but you have 10EUR extra per dog, keep in mind.

Check in is quite late, 15:00 and even tho our room wasn't ready when we got the key. We came and cleaning service was still there. Our room were replaced, but still, I didn't really like it.

Very nice hotel in a quiet area, very close to the center and the train station (you are at the Köln's cathedral in 20 min). The facilities are great, comfortable rooms and furnishing. Breakfast was excellent. But the best was the staff, super friendly and helpful from the first minute (we had special requests, and we needed a room change). Highly recommended!

Friendly staff, very comfy beds

No conditioner or body lotion

It was a very good experience. The room was good and clean, and the receptionist ( Medyan ) was very nice person and helpful

Friendly staff, Clean room.

Value for the price. The costs are quite high for the services given.

We recommend the hotel!!!!! A trip that is absolutely worth it: Super nice room with a fantastic view! very clean and neatly furnished. What is particularly positive is the friendliness of the staff and especially of Mr. Medyan, who is very professional and competent. You can tell that he has gained a lot of experience, because without it it doesn't work and Ms. Koch was in such a good mood when I checked in and had a beautiful smile on her face. You rarely experience such kind and courteous staff in a hotel like this, huge selection, great breakfast, top location and very quiet, perfect service. A request to management: Please pass on feedback to the team. It's a tougher job in the fine dining and hotel industry, and your colleagues deserve respect for their clean and smooth work. We would definitely like to come back!