2.5 Star Hotel
SureStay Hotel by Best Western San Rafael
About
SureStay Hotel by Best Western San Rafael has accommodations in San Rafael. With free WiFi, this 3-star hotel offers a 24-hour front desk. The property is non-smoking throughout and is located 14 miles from Golden Gate Bridge. A continental breakfast is available at the hotel. Ghirardelli Square is 16 miles from SureStay Hotel by Best Western San Rafael, while Lands End is 16 miles from the property. San Francisco Bay Oakland International Airport is 29 miles away.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Suite - 2 Queen Beds, Nonsmoking, 2 Rooms
sqft • 2 Queen
Room Details and Photos
Accessibility - 1 Queen, Roll-in Shower, Nonsmoking
sqft • 1 Queen
Room Details and Photos
1 King Bed, Nonsmoking
sqft • 1 King
Room Details and Photos
2 Queen Beds, Nonsmoking, Sofabed
sqft • 2 Queen and 1 Sofabed
Room Details and Photos
1 Queen And 1 Single, Nonsmoking
sqft • 1 Queen and 1 Single
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- It was safer than a car.
- It was safer than a car.
- Nothing stood out
Cons -
- Coffee was so old , package inside of mylar was open and not usable, old stock. Carpet needed cleaning.Continental breakfast, milk in stainless steel pitcher refrigerator was rancid.. Management seemed like you were bothering them. I have stayed in Berkeley facilities with far superior service! Good luck!
- Coffee was so old , package inside of mylar was open and not usable, old stock. Carpet needed cleaning.Continental breakfast, milk in stainless steel pitcher refrigerator was rancid.. Management seemed like you were bothering them. I have stayed in Berkeley facilities with far superior service! Good luck!
- Lack of parking.. hows that possible.?.?.
Top Quotes:
"Location was close to freeway, which was good for traveling."
Business Traveler (22)
Solo Traveler (49)
Traveling as Couple (53)
Family with Young Children (57)
Senior Traveler (1)
Group Traveler (15)
Total (216)
De
•Posted on: 1-29-2026
It was safer than a car.
Coffee was so old , package inside of mylar was open and not usable, old stock. Carpet needed cleaning.Continental breakfast, milk in stainless steel pitcher refrigerator was rancid.. Management seemed like you were bothering them. I have stayed in Berkeley facilities with far superior service! Good luck!
de l. g.
•Posted on: 1-29-2026
It was safer than a car.
Coffee was so old , package inside of mylar was open and not usable, old stock. Carpet needed cleaning.Continental breakfast, milk in stainless steel pitcher refrigerator was rancid.. Management seemed like you were bothering them. I have stayed in Berkeley facilities with far superior service! Good luck!
Willians
•Posted on: 1-19-2026
Nothing stood out
Lack of parking.. hows that possible.?.?.
James
•Posted on: 12-3-2025
The location of the property works great for me.Having the ability to eat breakfast is convenient.
Items from the breakfast menu was not always available/fully stocked.There are dispensers for shampoo and conditioner in the bathtub, however they were empty.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
SureStay Hotel by Best Western San Rafael
865 Francisco Blvd. East, San Rafael, CA
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