2.5 Star Hotel
SureStay Hotel by Best Western San Rafael
About
SureStay Hotel by Best Western San Rafael has accommodations in San Rafael. With free WiFi, this 3-star hotel offers a 24-hour front desk. The property is non-smoking throughout and is located 14 miles from Golden Gate Bridge. A continental breakfast is available at the hotel. Ghirardelli Square is 16 miles from SureStay Hotel by Best Western San Rafael, while Lands End is 16 miles from the property. San Francisco Bay Oakland International Airport is 29 miles away.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Suite - 2 Queen Beds, Nonsmoking, 2 Rooms
sqft • 2 Queen
Room Details and Photos
Accessibility - 1 Queen, Roll-in Shower, Nonsmoking
sqft • 1 Queen
Room Details and Photos
1 King Bed, Nonsmoking
sqft • 1 King
Room Details and Photos
2 Queen Beds, Nonsmoking, Sofabed
sqft • 2 Queen and 1 Sofabed
Room Details and Photos
1 Queen And 1 Single, Nonsmoking
sqft • 1 Queen and 1 Single
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The location of the property works great for me.Having the ability to eat breakfast is convenient.
- The location is nice and close to many amenities in the area. The price is also affordable, but that comes with some additional prices as I will outline below.
- The location is nice and close to many amenities in the area. The price is also affordable, but that comes with some additional prices as I will outline below.
Cons -
- Items from the breakfast menu was not always available/fully stocked.There are dispensers for shampoo and conditioner in the bathtub, however they were empty.
- I discovered my room had bed bugs on my pillows and immediately packed up my belongings and went to report this to the office at 11pm. The person at the desk said they could not do anything because they are not the owners, so I had to leave without any proof of my leaving or checking out. I almost had to sleep in my car but eventually went to find another hotel (for more money).
- I discovered my room had bed bugs on my pillows and immediately packed up my belongings and went to report this to the office at 11pm. The person at the desk said they could not do anything because they are not the owners, so I had to leave without any proof of my leaving or checking out. I almost had to sleep in my car but eventually went to find another hotel (for more money).
Top Quotes:
"Location was close to freeway, which was good for traveling."
Business Traveler (22)
Solo Traveler (49)
Traveling as Couple (53)
Family with Young Children (57)
Senior Traveler (1)
Group Traveler (15)
Total (216)
James
•Posted on: 12-3-2025
The location of the property works great for me.Having the ability to eat breakfast is convenient.
Items from the breakfast menu was not always available/fully stocked.There are dispensers for shampoo and conditioner in the bathtub, however they were empty.
Justin
•Posted on: 11-29-2025
The location is nice and close to many amenities in the area. The price is also affordable, but that comes with some additional prices as I will outline below.
I discovered my room had bed bugs on my pillows and immediately packed up my belongings and went to report this to the office at 11pm. The person at the desk said they could not do anything because they are not the owners, so I had to leave without any proof of my leaving or checking out. I almost had to sleep in my car but eventually went to find another hotel (for more money).
Justin
•Posted on: 11-28-2025
The location is nice and close to many amenities in the area. The price is also affordable, but that comes with some additional prices as I will outline below.
I discovered my room had bed bugs on my pillows and immediately packed up my belongings and went to report this to the office at 11pm. The person at the desk said they could not do anything because they are not the owners, so I had to leave without any proof of my leaving or checking out. I almost had to sleep in my car but eventually went to find another hotel (for more money).
Kelly
•Posted on: 11-7-2025
It was clean
Parking lot wasn’t secure, old building
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
SureStay Hotel by Best Western San Rafael
865 Francisco Blvd. East, San Rafael, CA
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