Hotel ZOO Sofia

Breakfast fine, room was very clean, sleeping bad is my favorite :) clean, comfortable. I don't want to get up.

Internet is on some moments weak, but it is coming back after few seconds.It is strange that hotel doesn't have parking for guests, and it is additional payment.

Location, parking,staff

Room was strange ?

Clean room, good location

We made a booking specifically for a room with a king size bed. That was also written on the booking confirmation. However our room had two single beds instead… a bit disappointed really..

from positives, i can count that two ladies at the reception was kind, and heating worked good in the room. I cant think of something else.

i travel to sofia often for work, but this was a last minute arrangement and hotel that i usually stay was fully booked, so I booked here without much thought, but now I regret my decision.- small room and different than whats shown on photos, you have a bed and space to take 2 more steps thats all- no proper desk or space to work with a laptop, which is a necessity in 2025, if you need to work on laptop you have to sit on floor or on bed i think - basic things like water is charged extra. Also, the hotel parking is paid extra, i first time saw that hotel is charging for their guest for parking- ⁠location is outside of city, no shops around, this was not issue for me, but could be important for others- ⁠no sound isolation, you hear everything from next room- too much cigarette smell in the room, first night i couldn't sleep from the disgusting cigarette smell on the pillows and slept without them, which left a big question mark on the hygiene and if bed sheets/covers are changed after each stay. bed wasn't very comfortable either.- ⁠breakfast very weak, only a few varieties- ⁠i dont know if its same in all rooms, but in my room wifi was very weak. Didnt get signal from most part of room, only when you are nearby the window. It was even completely gone sometimes.these are the things that you wouldn't see even in 2-3 stars hotel. I will not stay in this hotel again and doesnt recommend to anybody. You can get something much nicer for this price level (over $100 per day)

Fairly large room, everything was very clean, and the parking can accommodate tall vehicles like vans;

Sve je bilo okejIma teretanu koja je odlicna

Secured paid parking znaci da trebate da platite dodatno 15 bugarskih leva, a ne da je placen u sklopu cene smestaja

As usual this place does not disappoint. Cool location with nice rooms and friendly staffMy favorite stop in Sofia

I would like to have more Bulgarian beers in the restaurant and bar

There is a parking in the inn yard. The receptionists are well trained and communicate very well in English. The room I had was really big.

The location, the cleaning, the design, and the operating of the hotel. The location: out of the real city, with constructions in progress and building material warehouses around, no view except roofs and walls. The cleaning is suffering by the lack of work or rules and by the cheap materials of finishings (carpets and bathroom stuff). Ah... the rotating door to the backyard (terrace and parking) is ridiculously small, almost impossible to cross with luggage. Operating, as an example: the wiskey from the minibar was a fake (City Shark!) instead of a Jack Daniels, or the cleaning materials stocked on the way to the stairs, just due to the habits of the cleaning team.

Good hotel, room, breakfast and parking. Overal fullfill what is expected.

Free parking for hotel guests will be beneficial.

Deluxe room was nice and spacious, breakfast was good, position of hotel

Sauna wasn’t work my whole stay, internet in my room work only in hallway but not in living room most of stay (there was working smart tv, but this not solution for work purposes) - it more or less work at first day and I rather use cellular connection then change the room

Rooms and apartments are fine, as usual. This time we had a huge balcony. Location suits us great. Breakfast is ok.

There was an issue with a leaking toilet, which was an inconvenience. All around the hotel there are buildings being biult, so bear in mind potential noise.

The hotel was clean,good size rooms and good breakfast.

The door in a bathroom was broken, the exterior fan in a toilet was terribly noisy and the phone didn't work .

Location

This hotel definitely not a 4* worth. This place needs restoration! Doors and wall racks are wobbly! Room cleaner’s don’t do they job good.

easy to find, very clean, good breakfast, friendly staff. standard room very small but the suite rooms are perfect

we stayed for 5 nights. we had booked 4 nights in a suite. it was perfect. we had to stay for another night and we were given a standard room. it is only for one person. although the bed is big there is no space for 2 suitcases, no space to sit in the room. it is not value for money the standard room.

Nice location, spacious room, everything you need in the room, very clean, private parking with separate payment (10 leva/day).

Breakfast not so great unfortunately, the restaurant staff very aggressive with the customers, not attentive with the supplies or with the cleaning of the tables. The rating for the accommodation is 9-10 and the rating for the restaurant is around 5-6.

Clean and tidy place, excellent crew and facilities

The bed was very nice with a good mattress and the room was very quiet with a double door, so no noise from the hallway. The breakfast has a lot of options and the reception was also very friendly.

Really liked the hotel, was as hoped:)

This is my first choice hotel in Sofia when not fully booked and overpriced. Great facilities, good location with cozy little garden in the backyard, good breakfast. The rooms are spacious as long as you are in the new building. Just like what you would expect from a 4 star hotel.

Clean and good position

They advertise a pool that doesn’t have

We spent this week with my family in Sofia and we enjoyed our stay at this hotel. It is located very close to the zoo, we went there with my daughter several times, it is very interesting there for the child. The location itself is a little far from the city and the bus is not very convenient, it's good that we came with our own car. But a couple of times we went by bus. Breakfast was included in the price and we really liked it, quite varied, tasty and satisfying. The room was clean, the Internet was good, everything you needed was provided. The front desk staff are friendly and always willing to help.

We lived above the restaurant and on the first day there was an event, very loud music until 12 at night, we could not sleep. It's good that it was once and other nights it was quiet. Also, the heaters in the room did not work and we were a little cold.