Holiday Inn & Suites Chicago-Downtown by IHG

The location and the staff. Also the room was clean and neat breakfast was good as well.

The price of snacks was to much, but understood, and no microwave in the room

The rooftop pool (7ft deep) at night was gorgeous since the Sears Tower is the backdrop.

Our room smelled faintly of cigarellos (cigar/cigarettes). We kept the room but let the front desk attendant know.

Hotel location is fantastic. The pictures online are much cleaner than the hotel actually appears.

The hotel got a remodel in recent years. A lot of the old still remains but none of it depicted online. Very low ceilings and marijuana smoke very pungent throughout.

Hotel employee helped me arrange a late checkout

Early closing of cafe and coffee service

Location was great

Night time noise, close to roads & tracks

Always appreciate a clean room.

Website showed that it was free parking but it is not. Since it was in Chicago, I figured there would be a charge so it didn't surprise me. Might want to correct that on your site.

Proximity

Charged for parking in their lot. Noisy

The staff was really kind and helpful. Super sweet, and very informative.

The only thing I didn¿t care for was the uncleanliness of the hotel doors, and the weird smell omitting from the bed when laying down. Kind of smelled like an old basement smell. Mildewed sort of smell. Could have been the mattress itself, not sure.

The pool is really cool, spent a whole day sun bathing and relaxing next to the water. The location is very convenient. The restaurant is new but the wings were AHHHHMAZING!

One of the front desk workers (not who checked us in¿she was fantastic!) was a little rude about filling our water bottle. Otherwise a great experience!

It was nice and clean

At 5 am our fire alarm started going off because of the battery. When I called the front desk, they asked us to take it down because there was no maintenance person. We ended up having to switch rooms at 5am.

Construction near the property moved rooms to the other side of the building still couldn¿t sleep from jack hammering noise. City construction next to this building. 1am jack hammering and at 1 pm no noise! Very bad evening!

Do not stay here.

Proximity to the Amtrak Union Station. We were traveling by train so it was an easy walk to the station.

Computers in the business center weren't working properly. Couldn't access website I needed and no printing availably. The floor in our room was soaked. Apparently the carpets had been washed in some areas and it was till wet. Air conditioner didn't cool

closeness to all means of transit front desk staff are off the hook very kind

restaurant times where structured but understand due to covid19

Very close to many things on the south side of Chicago.

Only thing that was mildly annoying was out proximity to the highway. I still slept well, but I actually noticed the number of times I could hear cars driving by on the highway when normally I don't even notice.

The beds was very comfortable and cleaned , I think everything was good , my family was very happy. The food was very good.

My kids aks for the swimming pool , but the pool not open at that time because the covid 19

Staff was friendly and accomodating. I asked for and was granted a late check out while my husband had surgery in the medical district.

We returned from an early dinner a city road crew had the entrance to the hotel blocked. Jackhammers pounding. We entered through a public parking lot and had to go up a ramp the wrong way to enter the hotel. Not the hotel's fault, but a mess!

The location to Union Station

My room window would not close completely and the room was very drafty. Room 416 avoid at all cost. Will be cold during the winter and hot in the summer.

Customer service was good

Not enough curb appeal around building No flowers in flower pots outside No extra care for outside building

NOTHING!!!!!

I hated the dirty bedding, no linen, the urine in the elevator and when I talked to them (over the phone) the staff told me the swimming pool was opened but when I arrived staff members told me that the pool will be closed for the rest of the year.

Location was nice.

Site said parking was available onsite but failed to mention the $50 charge per night. Booked a king single bed and recieved a double bed room.