Taj Santacruz

The breakfast at Tiqiri was great. Chef and hotel employee went over and beyond to take care of our needs. They created personalized dishes for our kids and us. Hotel employee from-room service went above& beyond to keep our rooms beautiful

The staff were extremely warm. Staff were always trying to help in all respects. The breakfast was excellent. Quality of food in room service was also very nice.

The entrance to the hotel is very confusing and not easy specially for cabs. The swimming pool was not as good as the rest of the facilities.

Front staff were extremely polite and respectful. Gave me an upgrade to a luxurious room. The property was beautiful

The approach was weird . The taxi drivers would go round and round. Maybe due to the constructions.

Great property near airport

Staff was confused, inexperienced. We asked for blanket multiple times but was not delivered. We asked for packed breakfast multiple times, was promised it will be ready and yet the staff forgot to mention it to the kitchen staff.

All property is good but chk inn staff are very lazy and untrained no body value of customers time till 4 pm thy are not comfortable to allot rooms every time thy told wait wait …….

Chk inn staff

Great location but very disappointing to see the property has not been kept well

Was surprised to see that the mini bar was empty And upon request there were no options

break fast was awesome/ room was very clean

price could have been better

Breakfast was fantastic, though the seating was not - it was super busy and they didn't have room to accomodate a 'single' person. They were also not keen even though I said I could wait. Maginificently sized room -- don't recollect if I got an upgrade but it was super well equipped too with a generous bathroom, including a bath tub, etc. Staff was accomodating and got a Yoga matt and some mustard oil that I requestedSurprisingly quiet despite the airport proximity

- Seating in the Breakfast area - Check-in and checkout experience was slow-

worst day to stay at Taj Santacruz

rude and harsh targetting the customer

Food and the chef were great.The book store had a very nice collection.

The check-in staff

Location is right next to the T1 domestic terminal, easy to find, room was spacious, clean, quiet & comfortable. Staff are okay, but overall the property is good.

Good spread of Indian breakfast, very limited to continental.

Near airport clean good staff

Taj Santacruz is placed at most convenient location if you are planning to stay at in Mumbai near the airport. I think they have most spacious rooms in all of these hotels around airport. Room was very clean and no disturbance.. It was tastefully designed. The staff is very helpful and friendly. Their breakfast was the best part. I saw more than 70 options to eat and drink. Its amazing how they manage all items and serve the food hot and make to order by 5 star chefs. They had Indian regional options as well as American, English and Middle Eastern breakfast options. My kids loved the breakfast. The restaurant area is very beautiful and has sun roof with live music. Overall really good experience. I would give 5 stars for the experience. Special mention to restaurant manager Mr Dinesh Nikam who personally came to check with my family if everything is as per our expectations.

I liked everything

Fantastic staycation with family in rooms facing the runway. Great time in the pool. Breakfast, lunch and dinner were excellent. Special shout out to the team with Priyanka and Vikas for making the family's stay memorable.

Very confortable , Nice rooms

Check-in process was slow

Always ur stafff each n every house keeping member room dining member belle desk all r very coperative

New Duty manager meghna or something just dnt remember her name she is vry arrogant this is our booking num 9004902152 check this number in ur system we r vry regular in taj santacruz every now n then we r in taj santacruz becoz for us taj is our second home this time duty manager harrase us like anything she calld us at 2 am n asking us do we hav visitor in our room n she was arguing n i askd to send staff n check no one is der she send a guy to check n thn she said sorry she also said no for extra pillow n comforters for my kid this is vry wrong no duty manager never ever behave like this

Perfect location. Awesome decor. Loved the warm greetings extended by the staff.

Breakfast spread, taste and quality. Deployment of inadequate number of servers and cooks on a weekend breakfast. Too much waiting time.

The restaurants were great. The breakfast was exceptional. The entire hotel setup was unique and very pleasing. Strongly recommend worthy.

The swimming pool was super noisy due to the adjacent runway.

Massive rooms,excellent location and the best part got an early check in.

Great room.Impressive reception with live music and dramatic fish tank.Superb Chinese restaurant.Nice pool.

Mediocre breakfast with no proper barrister coffee / espresso machine.Issues with the bill.