The Ritz-Carlton Boston

location, amenties, gym access, restaurants

Convenient location to explore the city.

Paid top dollar for a medicore experience. Dirty tub, broken tv mount leaving tv crooked, and billing discrepancies from the bar. Breakfast was also medicore but still cost $80 for 2 guests. I had a far better experience at Ritz Carlton Orlando.

The location was very convenient to the theater district, and in our case, walking to the Opera House.

The hotel is nice but very different than it was when on Newbury. For the high rating and price point we expected more in the way of old world charm and public reading, activity areas. Pros-It was a one minute walk to the Opera house and Blu was great.

lobby

room didn?t seem fancy for the money

Toilet ran all night Whistling from the hvac unit

It is a first time...

Please, provide investigation about payment. On 10 of February at 16:00 pm we checked out. Before going out we paid to the reception 506 $. Personal returned 5$ and said that on checking in we made payment 3400 $ and 5$ was extra payment. So, she got 501$ from us. After coming home, two days later I found out that your hotel took from my bank card 501,44$. I wrote to your personal about it, but they didn’t return me money. Just check video on 10 of February 16:10 pm.

Beautiful property. Not so large though. Friendly staff. Excellent housekeeping staff. They stopped by throughout our stay and asked if we needed anything. The bar area was lively with great service and drinks.

The restaurant staff and food. Both were terrible. The staff acted very indifferent with low energy. They didn’t want to be there. The taste of the food wasn’t good.

Location is really good, some of staff were friendly

WiFi is paid in 5 star hotel; the view from my “city view” room was on someone’s roof garden; bellman didn’t help me with my luggage ( during check in and check out); i followed instructions on my valet card to take my car, after 25 minutes of wait, i went to concierge who said me that this instructions isn’t working and i need to call him to pick up my car; i had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn’t cost this money

Good location and clean

Very expensive

It was a very nice room.

Some of the staff weren’t friendly. And I was asked when confirming the reservation if there was a special occasion. I told them my birthday was the day I checked in. There wasn’t any kind of gift or concession.

I didn’t know that “Brand Ritz Carlton “ has a budget hotel in Boston.

It’s not at all a five star property. And anybody can go in the morning to breakfast area to see that the property has no interest in hosting its guests.

the breakfast was very poor in quality and service.the bar was most of the time closed and there was no foodservice at our arrival available. only room service.all in all not RC standart

Superb

Breakfast although included there was an additional charge for certain items, would have expected with price of room that this would have been included.

There are much better 5-star choices

Unless one was going to the Common, the location was horrible. It is located off the Common on a one-way street. Boston does not have many taxis, so one uses Uber to get around. The one-way small and congested street makes it very difficult for drivers. Also, the Ritz has a lot of nerve-charging guests for wifi use.

Service at the bar was very friendly and good

The concierge service was poor and very hard to reach. We have to wait 30 minutes sometimes to the staff find him.

location

Arriving guest experience was poor from door to reception. Concierge lacked experience. Foyer bar closed Sunday evening on a holiday weekend. Why pay for internet and to use pool /gym when I paid 1000s for 2 nights. Post Covid need to improve!!!!

clean and nice linens

no place to eat for lunch or breakfast. this was unacceptable and many people I spoke to felt similarly.

location and elegance

room service hours were unacceptable and may cause us to not stay at Ritz any longer.

We were doing a staycation in our own city, and thoroughly enjoyed it. We booked two rooms, and both were upgraded to suites. The rooms were huge and tastefully appointed, with great views of Boston Common. The layout of the suites was very nice (two powder rooms!) The staff were very efficient and polite. We also enjoyed the in-room treats and the in-house bistro.

The room fridge didn't seem to work (we couldn't open one of the doors).

Location and very clean!

Uptight security guards there.