Best Western Tower West Lodge

Clean and great location. Room was large

It clearly states check-in is at 2pm and when we arrived we had to wait an hour as the room wasn't cleaned yet.

The rooms were clean and the staff were very nice.

The room was smaller than expected.

NOT a 3 star hotel, it's a dormitory for oil field workers. The restaurant had no patrons at dinner time, need I say more. This hotel was not full, but we were given the worst room.

The staff were great and the restaurant stayed opened a bit longer after closing so my family could eat.

The beds were rough. A hard spring mattress was not comfortable by any means my back hurt so much after sleeping in those bed.

Location

Odor, no room view, bathtub did not work properly

Staff was amazing, rooms were very nice.

Would have liked a better mattress on the bed.

My children always love when they have a pool and hot tube

Pending what either state we are in or the type of hotel they don't server Continental breakfast wich is a plus for us when we stay out with kidsakes life easier if we are on the road traveling

Clean comfortable beds really nice shower! Great water pressure.

There is no elevator for the second floor. Restaurant attached so no breakfast unless you go to the restaurant. Staff is not very friendly

Location was right off highway. Great location

Spots of mold were all over the bathroom/shower room. That stuff does not happen overnight. Told staff and she down played it like the room above was leaking water. It wasn¿t water damage. It was MOLD. Would never recommend

Hot tub NOT operational. I advance called; ask if was and was told yes. It was not. Was the reason I was staying there and paying 3x going rate. Heat was not working in my room. Maint. fixed 10:33pm. Worked for bit. Woke up freezing. Slept in my car.

Can I get a refund? this is ridiculous. Worst experience ever.

location

Smell of the room was bad, very noisy it was not clean well.

The location close to the interstate was the best feature about this hotel.

Rooms were dingy and smelled musty and of cigarette smoke even though it was a no smoking room. The AC did not work, there are no elevators in the hotel. No signs saying where things were. Pool not the cleanest and the chairs were all broke. Locks broke.

The location.

The bed felt like it wS going g to cave in the middle each time we laid on it. The chain on the door was broken off. Most of all the price was much too high.

Convenient location

Non smoking room smelled like stale cigarette smoke. First room was really dirty and the back door to the courtyard was unlocked and open. The hotel staff were quick to get us a new room.

Rooms were very comfortable,enjoyed the meals from the restaurant in the hotel Staff were friendly and helpful.

No dislikes.

The rooms were ok. The beds were nice. Sleeper pretty good.

They advertised a free breakfast. Went down to get a juice and breakfast was $11.99 buffet.

The hotel really smelled bad. Smoking is allowed in some rooms but you could smell it in non-smoking too. The bed was broken, dirty, stains on sheets. Pretty gross over all.

It was ok what we needed.

The workout room was not kept up and the heat was not regulated and it was quite warm in the room. the garbage cans out side were not tended to.

There were fingerprints on the facets & dirty towels in the dresser. When I informed the front desk staff 3 separate TIMES, including the manager, I was only told ¿sorry¿. There was no options provided (such as sending staff to clean & sanitize the room.)