Kimpton Riverplace Hotel By IHG

Great location. Hotel was very pet-friendly. Spacious and close to a great park.

Parking was expensive for a valet service.

Good location, comfortable. Accepts pets.

We arrived at check in time, 4 pm, and there was a long line to the check in line. When it finally was our time to check in we were told it would still be 1 hour for our room to be ready, which was an unexpected situation since we had a large dog with us and were tired and wanting to relax in our room. This was on new year's eve with no possibility of finding another hotel. They offered us a credit to their restaurant, which was enough to buy a couple of drinks and some food. The room was comfortable and clean although a bit dated. When we decided to have dinner later on we found out the restaurant closed at 10 pm on New Year's Eve, which was disappointing. Next morning we left without having breakfast, so we cannot review that. We checked out, reviewed our bill and everything was ok. A few days later we found a small charge of $8 in the CC used. When we contacted the hotel via Booking.com, we were told it was for something consumed in the minibar. We told them we absolutely did not consume that and asked them to refund the charge. Since our message was ignored by the hotel, we contacted the CC company and finally received a message from the hotel confirming they had refunded that charge. It was disappointing that we had to contact our CC company to solve such a small charge issue that after all of this, did not feel like it would have been solved otherwise.

Good location

When I booked I was told parking was included, when I stayed I had to pay 100 bucks.I won’t stay here or recommend this place.They will say it’s bookings fault, booking says it’s their fault. I don’t care, 100 dollars was stolen from me at this hotel by its staff.

Location was perfect for exploring the area. Comfortable rooms, bed and linens. Amazing food!

Mildew and mold in the shower.

All staff were nice and kind. Location is great and it has a nice river view from the room.

It’s old and needs renovation for hallway, lobby. In the room needs well maintained of lamps, restroom door, plugs for electrical devices. Also the wi-fi internet was down during my stay,

Beautiful views, good sized room, quiet

The restaurant can’t do a quick breakfast and the manager was fairly rude about me asking.

love the location

all was fine

decent room, good location.

staff was underwhelming. restaurant took 43 minutes to get our order to us and the coffee was not hot.

Great location by the river. dinner was delicious. Staff very friendly and acomodating

No sstorage for folded tiems in the room.Lamps by bed were cumbersome.

Cleanliness, room size and furnishings

Front desk staff was not super friendly or accommodating. They weren¿t the worst but definitely not the best at interacting with guests.