Holiday Inn Express Hotel & Suites Carlsbad By IHG

Spacious room

AC in room wasnt cooling, when brought to staff attention they told us we didnt know how to run it instead of assisting, sink in bathroom wasnt functioning (clogged), pool wasnt super clean, spa not functioning

Location was nice.

We have stayed at several Holiday Expresses and this one just needs a deep cleaning.

Great location, friendly staff and reasonable price for quality.

Bed was super comfortable, full breakfast from scratch although protein was a bit salty for our taste

It was great to be able to check in early at the last minute request upon arrival

Breakfast was delayed only complaint

Large room. Great when traveling with kids.

We had the issue of getting charged twice. Still waiting on my refund. Swimming pool was freezing!

I liked the staff. They went out of their way to help with dinner recommendations.

Nothing comes to mind.

The hotel meet my expectation. It wasn't the nicest hotel but it wasn't the most expensive. It was a happy compromise between cost and service! Thank you for a great time with my daily with out breaking the bank.

No complaints.

Cleanliness

Not at all.everything was great...

The room was great the breakfast was very good.

there was some remodeling going on for most of the down stairs and it would have been good to have known that ahead of time.

We arrived in the evening on Thanksgiving day and were delighted to see front desk staffed. The room was clean and well designed with special touches for the traveler. Rachael did an excellent job keeping the breakfast area supplied and clean.

Location

Room that was provided was not cleaned or made at all. Had to change room. Breakfast was missing many things.

Close to Carlsbad Caverns

In need of some minor repairs.Breakfast not as good as other Holiday Inns,

1- Easy location to commute to the national park 2- good beds 3- kitchenette and sofa room in the double queen great for sharing room 4-hot tub and gym 5- attentive staff

1- breakfast is outdated (no alternate diet or healthier options like oat milk, GF items, plain oatmeal, beans instead of meat/egs) etc 2- room black out blind was broken and we couldn't stop the fan on AC unit

We arrived in the evening on Thanksgiving day and were delighted to see front desk staffed. The room was clean and well designed with special touches for the traveler. Rachael did an excellent job keeping the breakfast area supplied and clean.

It was clean and comfortable. The breakfast was delicious!

The only complaint I have, is that the jets in the hot tub didn't work.

The breakfast was really good had alot of choices for food and really good cinnamon rolls

Had to go ask for toilet paper for the room because there was none the bed had crumbs in it made me feel like it wasn’t actually cleaned the only choice of drink for breakfast was cranberry juice

Great breakfast, excellent bacon!

Window shade screen in the room was broken.

Everything was great except when ir ca nm was down to billing I was charged twice which I ended up paying 400 .00 fhat I was not expecting waiting on fhe refund of 218 and some cent other then that no complaint

The staff was excellent. Many went above and beyond to help us. They were down to earth for the most part. We loved the pool. It was heated and warm. The hot tub was very hot. So nice. The beds were firm yet soft. Very comfortable!

For Sunday breakfast there were no cinnamon rolls, the toaster didn’t work, neither did the pancake maker. I asked the worker for help, she was extremely overwhelmed and said the pancake machine wasn’t working and there wasn’t anything she could do to help me and my 7 year old. But 10 mins later 2 adults came and asked for help with the pancake machine and she took it all apart and washed out the tip of the bag of batter and it worked. She said “there is only 1 of me and tons of you.” The woman on Friday had said the same thing. Are the breakfast staff overworked? Unsure but that was the only thing that was even unpleasant about our stay.