Chateau on the Park, a Doubletree by Hilton hotel

(1) Location adjacent to botanical gardens, food, etc. (2) Nice gardens in the hotel itself (3) check in was nice

(1) fire alarm went off on the first night at 11 pm-12 am and everyone had to evacuate in the cold, because “someone smoked in their room”. No staff was visible until much later, and no explanation was offered unless we asked, no compensation was offered

Next to botanical gardens. Rooms are good. The landscaping in the hotel property looks promising (we stayed in winter, but I imagine it is beautiful in summer). Front desk was good. Check in provided warm cookies.

Breakfast and dinner was mediocre. Much better options available all around outside the hotel. The gym is way too small and has too little equipment. Pool was not heated to the point of being usable in winter. Fire alarm was set off by someone at night.

Nice and cosy.parking free and close.we enjoyed the breakfast

Too cold.The aircindition worked only cooling.Ther brought us 2 heaters

Room was nice with comfy beds. Breakfast was good. My son enjoyed the pool.

Limited vegetarian options especially with no eggs and meat in the breakfast.

Exceptional location.Nice room with balcony Beautiful garden Excellent breakfast buffet

staff was excellent. Location was perfect for me

Housekeeping was fair. Room not well serviced daily. Could have used vacuuming the floor and bathroom. Lots of hair from me on the floor

A short but lovely stay at Chateau on the Park – Christchurch, DoubleTree by Hilton. Came in as a family of four and really appreciated the quiet charm of the place, the thoughtful touches, and the calm surroundings. Grateful for the comfort after long days out exploring on a motorhome.

One small area of improvement that could enhance the experience for Muslim travellers would be the inclusion of more Muslim-friendly options, especially in the dining selections (e.g. clearer halal indicators or more diverse protein choices). New Zealand is wonderfully inclusive, and adding this layer of consideration would make the hotel even more welcoming for diverse guests.

basic utilities, clean room, parking space, very friendly service staff

the price 515 NZ$ per night doesn't fit my expectations. Area by the reception was foul smelling... wasn't nice for the first impressions. Room was clean and not smelling.

I loved the heated pool. Cookies on arrival was lovely. Staff was helpful and kind.

Old charm, staff were friendly

Air conditioning in the room did not work

Location

Internet speed of 10MBPS was poor Television channel options were poorKing mattress was lumpy and sagged, providing no support to the spineBottled water only provided on day 1

This is a breathtaking property at the heart of Christchurch right next to Hagley Park. We had the best time here. The breakfast was amazing the whole property is so cozy!

The pool is deceivingly small.

Comfortable, well appointed spacious room and bathroom. Good situation near the park.

Bar meal wasn’t as good as expected for the Hilton brand.

Everything was as expected, very friendly staff and comfortable, clean facilities

No complaints at all

Great selection of hot and cold foods, all freshly made or cooked! Coffee machine or Barista made coffee when you want it was a big highlight

Dated furniture

Cleaning staff lovely and very helpful

Total lack of welcome after 20 hours travel, blunt answer to concerns or questions from 3 out of the four staff we approached over our 4 night stay, shower cubical was very small / odd shape, we are not big people, finger sized hole in bathroom towel, ongoing night noise 3 out of the four nights even after phoning reception at 3am, and more, very disappointed

Location, Location Location! Excellent for getting around to CBD and Botanical Garden-Across the streetStaff was very friendly and accommodating.Restaurant very convenient for late arrivals, good chowder and burger.Beautiful landscaping and curb appeal

Room was a little stuffy from the heat being too highShower could be bigger

Spacious rooms, super comfortable beds, housekeeping has good attention to detail

Room is comfortable: clean and quiet. local is nice: close park. Room cleaners are quite friendly and had done excellent work.

During check-in, the staff repeatedly and impatiently asked the same question because she was unable to find our last name, even though we had already completed the check-in process and were waiting for our room to become available.The screen in the conference room was out of work but it was not repaired in time.

The hotel is beautiful, rooms tidy and clean and beds are super comfortable ?. The staff are all kind, welcoming and very helpful.