4 Star Hotel
Occidental at Xcaret Destination - All Inclusive Resort
About
Located in Playa del Carmen, 5.3 miles from ADO International Bus Station, Occidental at Xcaret Destination - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Featuring a kids' club, this property also welcomes guests with a restaurant, a water park and a terrace. The property provides a 24-hour front desk, airport transportation, a shared lounge and free WiFi. The resort will provide guests with air-conditioned rooms with a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The rooms have a closet. A buffet breakfast is available at Occidental at Xcaret Destination - All Inclusive. The accommodation has a playground. You can play pool, table tennis and darts at this 5-star resort, and the area is popular for snorkeling. Playa del Carmen Maritime Terminal is 5.6 miles from Occidental at Xcaret Destination - All Inclusive, while Church of Guadalupe is 6.8 miles from the property. Cozumel International Airport is 17 miles away.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Deluxe
345 sqft • 1 King or 2 Double
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- It?s so open and beautiful. There?s lots to do there.
- The hotel and location were great.
- Close to XCARET parks, beach pool very nice !
Cons -
- They didn?t ask for tips but everyone seemed like they wanted to be tipped
- When we got there the service was horrible, we had to pay extra for our 2 kids, When I had purchased the room I requested 2 adults and 2 kids and when we got to hotel they refused to give us room until we paid an extra 800.00 US dollars. Horrible.
- food was average, not that great. fatty meat pork, napkins old dirty, furniture restaurants wore down. hotel needs renovation for sure.
Top Quotes:
"Walking around is amazing - you can find different animals and Mayan ruins"
"Shows are great."
"Beautiful grounds."
Business Traveler (15)
Solo Traveler (56)
Traveling as Couple (540)
Family with Young Children (359)
Family with Teens (1)
Senior Traveler (3)
Group Traveler (122)
Total (1274)
Ariel
•Posted on: 10-29-2024
It?s so open and beautiful. There?s lots to do there.
They didn?t ask for tips but everyone seemed like they wanted to be tipped
Jonathan
•Posted on: 7-2-2024
The hotel and location were great.
When we got there the service was horrible, we had to pay extra for our 2 kids, When I had purchased the room I requested 2 adults and 2 kids and when we got to hotel they refused to give us room until we paid an extra 800.00 US dollars. Horrible.
Miguel
•Posted on: 4-12-2024
Close to XCARET parks, beach pool very nice !
food was average, not that great. fatty meat pork, napkins old dirty, furniture restaurants wore down. hotel needs renovation for sure.
John
•Posted on: 3-8-2024
Beautiful venue, love the natural wildlife and agriculture. A wow factor upon arrival in the lobby.
Expected higher level liquor options. Bars limited hours, had to walk around resort to access a drink. Our room not cleaned 2 days in a row and even after notifying front desk the first time. Push for timeshare several times. Food just ok. Staff just ok.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Please note that guests booking 11 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation. Please note long pants are obligatory at all specialty restaurants. Shorts, sleeveless shirts and beach sandals are not allowed. The bars and restaurants serve both national and international drinks. If you would like a particular brand, it might be available at an extra charge. 24 Hour All Inclusive Please note that children from 0 to 1 years old can stay for free. The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Occidental at Xcaret Destination - All Inclusive Resort
Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa Del Carmen,
Top Hotel Destinations
- Hotels
- North America
- Mexico
- Quintana Roo
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- Occidental At Xcaret Destination - All Inclusive Resort