Holiday Inn Charleston-Riverview By IHG

Location is great for events at The Citadel

Bathroom lighting is awful. Overall room is very dark. We were guaranteed we would have two queen beds- per the reservation. We were given two full-size beds.

Location was about the only thing I liked about the hotel.

Several things stand out to me, the first being the woman who checked me in was so unfriendly, she was slow to check me in and I had a prepaid reservation so not sure the why. She checks me in, lays key on counter, “there you go.”

The staff were polite and helpful.

There was only 1 elevator working; the lights in the bathroom quit working and we had to move to another room. The first room was less than average. The free ice cream machine didn’t work.

Super friendly staff

Every towel had some sort of orange on it. The bathroom door had brown stain running down it. The room was clearly not clean as there was a small cup of chocolate upside down between the bed and night stand. The TV was blue on every channel.

Shuttle service

Buffet was not ready for breakfast at opening...was in convient since i needed to eat before my surgery that day

Good bed. Shower had good water pressure

Cockroach (1 3/4 " long) greeted us as we walked into the room. I killed it with my wife's shoe. Even on 8th floor it had a large amount of road noise.

Location to hospital

Staff didn’t know answers to questions. No view. Tiny room. Shuttle was down.

View

Absolutely. The lack of honesty and inability to fulfill promises such as a rollaway bed, towels, and pillows that never came and cleanliness.

Clean room, good location

The shower curtain did NOT keep the water from flooding the bathroom floor.

Very clean hotel. The size of the rooms are smaller than most bc this hotel is round but the room was still very comfy with a king bed, amiore, chair and television. There was also a side table for eating on, lying your book on and a small desk area.

I didn't like how close our room was to the road. You could hear every cat and the hospital is down the street so I heard ambulances going by several times. It was hard to sleep at night bc of the traffic noise you hear from the side streets

convenieence, friendliness, and price

toilet need upgrade

View and nice staff

Toilet need upgrade

Didn't get the room I booked. It wasn't a king nor a river view. All I saw was a dumpster. Slept on floor because the bed was too small.

The hotel has a great location. It was very easy to travel anywhere in the Charleston area. The hotel has free parking. It also has a free shuttle to the historic district. A shuttle driver was very friendly.

The room had a good view. Unfortunately, many aspects of the room really needed repair - walls, ceiling, bathroom, etc.

The early checking was great and the staff were amazing

No just wish out room was on other side with view. Also ended with 2 doubles wich wasn't terrible but it's just us 2 and would have enjoyed a king

Courteousness of the staff and cleanliness of facility. Also, EV charging.

Microwave breakfast offerings

Breakfast didn't open until 6:30. By 6:15 there were about 10 guests waiting for breakfast. Also hotel did not have a shuttle bus to airport, but would arrange for us to use another hotel's shuttle.

It had nice views and the room was clean.

The communication among the staff was poor. There were some maintenance issues that were called in by us but not addressed.

Staff

Outdated. Air-conditioning smelled musty and unclean. Uncomfortable bed. Pillows and bed smelled of previous guest body odor.

Love the fac there was free shuttle service to town.

Only one working elevator, made it challenging at busy times of day. Hopefully just a temporary thing.