Hilton Garden Inn Denver/Highlands Ranch

Nothing was good about this stay.

The hotel switched out its boiler which meant for three days I could not use the shower because the water coming out was brown. Then I had no water at all in my bathroom for the last day. Management did not tell us anything

It was a typical Hilton Garden Inn- friendly staff, coffee and tea available in the morning, walking to restaurants.

One of the folded bathroom towels was stained. The air conditioning unit was very loud.

Our family was in the area to take our grandson to the Children's Hospital in Highlands Ranch. We truly appreciated the location of Hilton Garden Inn.

Cleanliness

The food person followed us outside and asked us if we were going to pay for our items we had in hand. However, the items we had were not even associated with our stay at the hotel. Could not believe we got accused of stealing. Check the cameras.

The location and size was impressive however the deposit to stay when we live in Colorado was excessive. --- on a rom that was ----. That?s three times more than staying in Blackhawk at a 4 star hotel!

The mattress had a funny smell and the bathroom walls were pretty dirty as well as the light switch covers were dirty.

Very friendly and helpful

No usb ports in the room, but they did loan me plug ends

Thin walls; family next door seemed closer. No word about breakfast. Upon checking out, it looked like we could have had some. Leaking toilet tank. Overpriced, which I thought last year; nearly double this year.

Staff are very nice and polite. Nice to talk and very helful.

it's fine except for the bathroom. faucet need to be replaced. Also, toilet paper is so awkward need to reach far out. other than that, it's okay.

The rude front desk staff member that assisted me over phone. He was male.

Unfortunately I got Covid and was not able to leave my room. Even though they don¿t have room servIce the staff was great about bringing me water and even silverware when door dash forgot. Thanks guys.

The fire alarm went off and they did not have a PA system to say all was well and they were waiting on the fire department to turn it off. Unfortunately I had Covid and had to walk down 5 flights of stairs and back through the lobby.

The cleanliness

On the website upon booking one reason I chose it was because breakfast was jncluded. However I was told by staff that no breakfast would be a charge.

Great overall experience! The property is well maintained, the common areas are clean and most importantly the rooms were very clean. The dinning experience was excellent, great service and the food was delicious! Customer service was excellent!

convenient, clean, friendly staff

Would have liked a clock in the room.

Staff was nice, good location

Stayed 3 nights; we requested ¿housekeeping¿ 2nd day and no one ever came. Called Front Desk at 5 pm and a Maintenance fellow showed up w/towels and collected trash.

Good food and drinks avaable

Bathroom dated and not getting clean towels dailyy

The staff was very helpful and friendly. Slept great while there and very little noise. Nice gym and pool but, gym is a little small and shouldn¿t be next to the hot tub and pool. While working out, all you could smell was chlorine and gym was hot.

Everything was great!

Shower drain was slow and flooded the bathroom floor. I notified the front desk.

The staff was friendly. The menu was competitive and tasty. The cook and the waiters were great. The hotel was very quiet. I was able to walk to wherever I needed to go, and there is also public transportation across the street, so no car was needed.

No. I didn't like it that the beds were not made nor the rooms cleaned everyday. I understand the constraints of COVID-19. This was not a big deal at all. I always had clean towels and maid service was available on request.

My favorite part about this hotel was the sweet staff working the breakfast. He was accomadating and so helpful, especially after noticing it was just me and my 6-year-old there. The check-in was super quick and simple as well.

Fast check in, clean room and close to where I was doing business.