Sheraton Pentagon City

their shuttle is falsely advertised. it does not run late at night or early hours so I had to pay for an uber to get to airport.. I selected this hotel because of shuttle and found that did me NO good..

There was a roach in the hallway. The room had a musty smell it looked like from a previous water leak that was noticeable from the ceiling. Also all the devices on the walls in all the rooms were loose as if a camera was placed in them; very spooky!

The price for proximity to DCA was great.

The middle elevator did not go past the 10th floor. We were on the 11th floor. It was a bit hard to call one of the other two elevators when the non-working elevator kept opening. For the stars on this hotel, seemed like this should have been fixed.

The air conditioning was cold

Elevator broke down from parking garage, had to walk 3 flights of steps. Room had broken window that almost blew in during a storm and the only drink available in the hotel shop was Mountain dew. Contacted desk about window and never heard back from them.

It was so beautiful. Their staff are very friendly and you hardly knew they were there! They also keep a sharp eye on the details. They were constantly checking the bathroom to make sure it was clean and stocked with anything running low.

Not really anything. Even parking is really easy. It's easy to miss the exit lane into the hotel parking lot so just pay good attention.

Good location, great view of the city

They could keep the morning coffee out longer in the lobby, brew more if needed. One can make in the room, but that provided in the lobby just seems better

Location

Faucet is not working on hand washing sink Coffe maker is working but side is cracked and need to hold your cup

Location

Water never got hot, all it ever got was barely warm. Advertises bathrobes, but none in room. Had the do not disturb sign out and housekeeping was knocking repeatedly, ignoring the sign. TV had nothing to watch unless you wanted to pay $20 per movie.

Clean hotel. Staff was friendly. Price point very good

The bathroom was a bit outdated, but it was well taken care of

Location

Room was facing hotel generators. Loud noises all night, AC in room made loud noise.It took 5 min of running water to get hot water. Same issue in shower.

Near by everything

Too old need remodel 3rd floor

Like the location and the affordability.

Stayed there several times and our room this time was the few rooms across from the entrance and it was not nearly as nice as the ones inside the hotel. The refrigerator didn?t cool. Wasn?t even on when we arrived. Tight quarters. Didn?t love this stay.

Location to airport

Shuttle only came once an hour, no lotion in hotel room, sheets and pillows were paper thin, check in staff wasn?t friendly

Water burned my hands. Water was stuck on Hot and it was like boiling water, my hands still itch!

Location was good and housekeeping kept the room very clean!

Tree blocked the view we paid extra for. Scratched fridge in the floor. No dryer. Toiletries were male-scented. NO COLD WATER in cold faucets/shower. Water came out SCALDING! Reviews show this has been a problem since August. VERY DANGEROUS!

location to the city and decently priced parking

They put us in the "other" building separate from the main hotel. I had called in advance and had booked months out so should not have been put in the "other" building......view of run down houses on street level rather than seeing DC monuments; bummer!

Staff was friendly & management was receptive to working out our issues. View of July 4 fireworks was great. Mattress & bed linens were comfortable.

Shower-no hot water. Most of food was bad to fair. Room keys often stopped working. Had to make trips for new ones. Parking garage-no exit after check-out. Store-closed during "open" hours (breaks?) w/no listed time for re-opening. Fridge not on/cold

The location was excellent. Easy access to the downtown DC sites and good food nearby.

I forgot my contact lens storage case. Normally, a hotel of that status carries basics to help travelers that have forgotten something. I was told to call Uber. It was 11pm and I was exhausted. Not the answer I was looking for.

Staff at the front desk was really nice and the room was very clean. Good parking and good location.

False advertisement on website, says pet friendly but does not accept cats. Not everyone has a dog for a pet! When I arrived elevator was down so there was an extra long wait for the elevators and then by my 2nd day there another elevator had went down .

The staff was so helpful and kind. The view of DC from our room was amazing!

The metro shuttle ended at 9:45. A later shuttle would be helpful.