Comfort Suites Maingate East At Old Town

On the positive side, the room was quite spacious and included a separate area with a sofa, which was a nice touch. Additionally, the breakfast was quite good and tasty, which was definitely a highlight. The location of the hotel was also excellent, being very close to restaurants, parks, and other amenities.

Our stay at this hotel, which lasted about four days, had both positive and negative aspects. From the moment we entered the elevator, it was clear that cleanliness was an issue: the elevator floor was filthy. Upon reaching our floor, the hallway carpet was equally dirty, and a strong, unpleasant musty smell lingered throughout the corridor and even into the room. It was difficult to breathe at first.Inside the room, the carpet was also very dirty, the curtains were grimy, and the bathtub was not clean either. This raised concerns about the overall hygiene of the place.On the positive side, the room was quite spacious and included a separate area with a sofa, which was a nice touch. Additionally, the breakfast was quite good and tasty, which was definitely a highlight. The location of the hotel was also excellent, being very close to restaurants, parks, and other amenities.However, the lack of cleanliness overshadowed these positives.

Great breakfasts. Room comfort. Cleanliness. Location.Room was cleaned daily, even though hotel indicated every 3 days.

Older facility, with minor inconveniences, such as tub diverter locked on shower.

Great location and clean.

Beds are so hard, and pool was freezing, not really heated.

Liked that the pool stayed open all night. The breakfast was very good. Rooms looked nice, was partially clean.

Beds were super hard, floors were nasty dirty. Front service was slow and not a welcoming place.

Liked that the pool stayed open all night. The breakfast was very good. Rooms looked nice, was partially clean.

Beds were super hard, floors were nasty dirty. Front service was slow and not a welcoming place.

24-hour pool hottub access, good breakfast. Clean rooms.

No inside stairs, emptied outside only.

The location was great. The pool was very relaxing and had a resort like feel. We liked how there were no other hotels around. The pool and hot tub area were our favorite part. The breakfast was decent.

The carpet in the hallways smelled awful. They need replaced. We were originally given a room on the 6th floor. When we got to the room it was not clean/beds were not made. So we were moved to the 5th floor. The room we ended up with was ok clean. Outside of the elevators and the elevator floors themselves were never mopped. We were given 3 towels for a 6 person.

The cleanliness of the room.

The breakfast was a little lacking.

Good location for our needs

Nothing

Friendly Staff: The staff provided excellent service throughout my stay. They were attentive and professional.Clean Common Areas: The lobby, pool, and other shared spaces were kept very clean and well-maintained.Location: The hotel is conveniently located near Old Town, which was a major plus.

Gym: The fitness center was disappointing. It had only four machines, one of which was out of order. The equipment felt sticky, and there were no free weights available.Room Cleanliness & Comfort: While the rooms were spacious, housekeeping only cleaned once every three days. Linens were not changed during this time, and the pillows were misshapen and uncomfortable. The sofa bed was almost unusable due to how uncomfortable it was. The bathroom had issues too—water from the shower flooded the floor, and the tiny toiletries provided were insufficient, forcing me to buy more at a nearby pharmacy.Breakfast: The complimentary breakfast was the worst I've encountered in years. The menu was monotonous, alternating only between sausage links and patties, with no bacon. The eggs tasted completely artificial, and the yogurt containers were rarely restocked, leaving them unavailable half the time. Even the coffee was disappointing.Overall, aside from the staff and the great location, I was very disappointed with my stay