Dreams Tulum Resort & Spa - All Inclusive

Overall it was very nice, comfortable, with friendly staff and good food.

Their "VIP Services" team pushing the Unlimited Vacation Club was a little too prevalent throughout the resort. Also, they advertise "top-shelf spirits and beverages," which is absolutely not true. They are standard at best.

The staff there pretend to be your friend and try to sell more trips and upsell at every opportunity. We already paid for the all inclusive experience and they want to squeeze more money out of us at every chance they get. It is exhausting.

NOTHING !

The rooms had terrible ceiling leaking issues in one room. In another room the pipe completely busted and flooded the room. The rooms were terrible and staff reactions to the issues (with video proof) were unacceptable!

Room was by the beach

The bugs inside the buildings with rooms and the food was not up to standard

Beautiful grounds. Friendly staff. Nice pools. Spa

Food

Food was good, staff was amazing and activities on the resort was good.

Very outdated, rust in bathroom, towels were stained. Check in process was extremely slow.

The beach was beautiful with available lawn chairs.

We did not receive both rooms that were booked which was extremely frustrating. Our check in was 2 hours beyond the original quoted estimate. Lastly, several of the outside facilities were broken or missing necessary equipment to actually use.

Service... and the Italian restaurant.

The beach has a lot of rocks. The food can definitely be improved; except the Italian and French restaurant.

Beautiful gardens and private rooms

The quality of the food could improve.

I haven't enjoyed a day Throughout the 6 days stay.

Restaurants hot, food cold, pool dirty, drinks are watered down, staffs rude, no water in the intire hotel for 24 hours, rooms smells like sewer, fridge didn't work, room, and tub, shower dirty, and so much more. I have picture to prove it.

Not needing a reservation for dinner was very helpful.

The greeting to the hotel was below par after experiencing the Hiltons resort day before. This hotel has no consistency everyone has a different answer. We came as a group and half of our rooms had issues from AC to clog showers.

The staff however, were always very courteous and helpful. They would go out of their way to be as accommodating as possible. I opted for the preferred pub upgrade and it was well worth it. The pools are great.

Tired property, rooms are hot and thermostat controls are restricted, food is sub-par. If you like food at Denny's or iHop, then you will be right at home.

Great service, large rooms, everything was well maintained and had great access to the beach

There were fruit flies in the room. It was hard to relax with flies buzzing around you constantly. They just need a few traps in the rooms and I think it would be an easy fix

The service is horrible , they book wrong my hotel , They book in another location I arrived in Isla mujeres and they book in Cancun . I was there on the street , no hotel¿. They never refund me , my two day vacation with my husband was horrible ¿

the cleanliness and friendly staff

The food is not really good and the beaches were full of red seaweed. Not a great time of year to go.

The resort is stunning. Beautiful accommodations. Comfortable beds. Daily family fun activities. Great live bands and shows nightly. Best thing was the staff- so pleasant, helpful, treated everyone like family especially at the Sea Side

Wanted to stay longer!!

The staff was amazing and very attentive to our needs, the hotel was clean, and the food was good! We had no issues finding a nice spot at the pool and beach each day. We loved how it was located right on beach and felt like a tropical jungle.

It was about an hour and a half from the airport, but we knew that when we booked.

I've traveled a lot for business and family time, this hotel did not meet my expectations for all the money we spent on my daughter's wedding. Very disappointed.

I've traveled a lot for business and family, this hotel did not meet my expectations for all the money we spent on my daughter's wedding. Very disappointed.

ALL WORKERS WERE GREAT

FOOD WAS HORIBLE, I ATE PASTA AND PIZZA ALL 7 DAYS ,

Food choices are great clean hotel and very friendly service