Rosewood Mansion on Turtle Creek

The hotel was very relaxing, with fresh coffee in the mornings and homemade cookies and flavored water in the afternoon. The mansion restaurant was phenomenal and the staff was amazing. We will definitely return

Royalty living experience. Good for the money

The staff.

Staff

Love the location and the staff is always so nice and the beds are super comfortable.

Nice atmosphere. Spacious room

The bathroom is too small for 2 people paying $600/ night+. Definitely designed for one person and not more! There were not enough towels, one sink basin, shower only and too tight for 2. I was told it would take 2 upgrade to get a bigger bathroom. I'm done!.

Great rooms, staff is friendly and helpful.

The hotel has a wonderful outdoors terrace next to the restaurant. But it’s most of the time closed so you’re kind of forced to be inside in the AC while outside it’s super nice. A cabana at the pool will set you back $300 per day.

Love staying here. So comfortable and the staff is courteous and accommodating. Room size is great for 2 people to relax without being in each others way.

WE have stayed before and loved it. This time not as good. There were weddings there the weekend we were there so might have been too much for them to handle. Just wasn't as good.

The bathroom was small and had to literaly squeeze into part of bathroom with the toilet. Restaurant was not as good as before.

Room service breakfast was exceptional. Fresh, hot, timely. Very good indeed.

Slightly disappointed with the in room bar. Good snacks, wine, but bourbon/liquor choices were mid level. Would have been nice to have ice in the ice bucket upon arrival. Asked the porter to bring ice and it never arrived. Had to call and request it again. A small thing, but this is a premium property. We stayed at the Ritz Dallas two weeks ago, and there was ice waiting for us in the room. I do like the Mansion bar and live music better than the bar at the Ritz. Well done.

Beautiful property

The wait staff in the bar/lounge prefer to cater to their local regulars. I returned to the hotel after a long day at 1800hrs. I traveled from London and expected a five star experience. As soon as I sat down, the wait staff put a “reserved” sign down on the table, and said that they would need the table at 8pm “if that was ok”. I then asked, where I was supposed to go as there were going to have live music. She said that she would remove the sign and never did. I then walked over to the hotel manager to ask him to assist with the issue. When I returned to the lounge, my full drink (I didn’t close out the tab, and went to the restroom for 5 minutes) was gone, and a couple was seated at my table. I then asked the server why she gave away my table, as I had left a full drink, and just went to the bathroom. She offered me another table, which wasn’t acceptable as I am a disabled veteran with two herniated discs in my back. Worse, the man sitting at my table got irate with me and told me not to speak with the waitress because she was “our people”, so obviously local regulars.I’ve stayed at 5 stars all over the world (Mandarin Oriental, 4 Seasons Olympic, Ruggles, Mandarin Bay Sands, Drake, Broadmoor, Ritz, Ritz Carlton, etcI’ve never been ran off if I found an open table, nor have I noticed a biased preferential treatment for the local regulars over a paying hotel guest.This was a horrible experience as I almost came to blows with the local who was given my table.

The friendliness of all the staff, from restaurants to check in

Reservations super early in the bar so there were 10 tables reserved and empty for hours

we loved everything! kind staff , outstanding rooms and facility , gorgeous swimming pool area

nothing, everything perfect !

The service at this hotel is IMPECCABLE!! Not only is the property very well maintained and beautiful, but EVERYONE that I had the pleasure to interact with, has been better than the last. I've stayed here twice, and I'd do it 1000 times....this property really is the pinnacle of opulence and service. Everyone should take note...

Great Ambience, great staff, comfortable rooms, good WiFi and internet, outstanding complimentary cookies!

No covered parking and given the daily room rate and exclusivity of the property this is inexcusable. My car was covered in leaves and bird droppings!!!! The valet service was $25 per day. Could they not have wiped the cars clean?

Excellent food, bar & rooms.

the spa area could use a refresh

the room was beautifully decorated along with the hallways and downstairs area by the fireplace.

the steam/sauna area could be better.

rosewood mansion on turtle creek did not disappoint. From their caring and attentive staff, to the beautiful facilities, there isn’t one thing that I disliked about this hotel. definitely will recommend this hotel to friends & family, and would love to come back again in the future!

nothing-everything was perfect :).

Loved the Staff-- Very helpful and attentive. Amazing Bar!

The Mansion is a beautiful hotel and wonderful staff. However, the hotel room was less than ideal in that the bathrooms are poorly designed. Too small with poor lighting and the shower door allows water to leak on the floor for a mess(no matter how careful we were in preventing shower leakage). We were very disappointed, based on the pricing of the hotel.

The setting and attention to detail. The genuine care and concern for my wife and i

Better billing practices. I've been charged over $1400 so far for my room....the hotel has put multiple preauthoriaztions on my card and tells me they will come off after 5 business days.