J Resort

they offer Crome cast but it didn’t work called from they said the tv has it but they block it can’t even watch Netflix in this day and age got to watch there 50 channels with commercials. Nobody cleaned room in 4 days. And idk what resort fee is for

Clean fast reservation friendly overall it was good I Everytime I come to Reno I book with j resort

Yes the extra time to check out that they don’t give you due to me checking in late and having to leave at check out and no room service

Very clean. Good price. Good location.

Sofa bed mattress extremely uncomfortable.

Nice , new and clean. And quite

Staff was kind . Allowed an early check in. Restaurants were good . Like the casino . Like the location.

Poor house keeping . Bathroom toilet had a urine spot on seat and hair in the tub also one of the sheets on the bed had a whole in it.

Location was good

I did not like the dirtiness of the room, for $--- it should’ve been really nice. There was something nasty all on the ceiling the carpet was nasty and my AC unit was so loud I had to turn it off to sleep so we slept very warm. Would not stay again.

Location

They still have not gotten my deposit back and it's been 2 weeks and they said it would be giving back in five business days

The remodel looks great

Resort fees. I was up last April and adked about the resort fees. I was told they were extra charges the state of Nevada adds on. I was up this past week and was told by two staff members the resort fees are charged by the hotel for extra revenue. I

I stayed in the Alpine Tower. The room was spacious and newly remodeled. The bed and pillows were comfortable. Had a fridge and small kitchenette in it. A good value for what we paid

There was clanking in the ceiling (old pipes?) all day and night. Kept my husband up, front desk while concerned about the noise did not adjust compensation for the interruption. There was no daily room cleaning/turndown service. No bathroom amenities

Clean spacious convenient

A bathtub would have greatly improved the stay

Clean, new and bright lobby and casino. Large rooms

The rooms are dark - there isn't much light available. Otherwise a nice place to stay

I liked the room. The room was very clean. It came with a full sink, fridge and a microwave.

I didn’t like how I reserved a specific room almost 20 days prior to my arrival date and when I checked in, that room was not available . Instead of taking accountability and apologizing that they sold my room they passed the buck .

Coffedhop and service very helpful staff I’m vision impeded person every one so helpful.

Room was dirty with food on floor. Slow drain in tub. The “City View” looked at other hotel tower and the trash/mIrntenace area.

We loved the casino and restaurants on site. Lots of free parking and they had fun give aways while we were staying there.

The pool is very basic and the bar has limited hours/limited drinks.

The location was in walking distance to everything

I haven’t received my deposit back yet and for the price they should at least have free breakfast

I enjoyed the view and the staff

The restroom floor was dirty

Location was great, staff was mostly great.

The air conditioning was pumping smokey air into the room. Enough so that we woke up in the middle of the night thinking something was on fire. There were weird white stains on the two chairs and the long decorative pillow on the bed.

The room is clean but I do get bug bite.

The blanket make my skin itch.

The price was ideal and so what’s its location.

Housekeeping could have been better. I had to call the front desk a couple times first TP and soap.