Eldorado Reno - A Caesars Rewards Destination

Our bathroom was not very clean. There was a small pile of black hair on the floor near the tub. Our coffee maker never worked, so we were never able to enjoy a morning cup before leaving for the day. The mattress on our bed really needed to be rotated.

The location.

The hand washing sink was clogged, which caused black stuff to flow out causing the sink to be left dirty.

The sheets were dirty and smelly on the bed you can tell they were not changed

Toilet seat was loose and falling off. Not cleaned as well as it could have been. Smoking was out of control. They were even smoking weed on the floor. Very disgusting. Killed my lungs and throat.

Ichiban restaurant was awesome, and staff was nice and helpful

upgraded premium room we decided to upgrade they offered was subpar kind of dirty and still smell like smoke even though it was a non-smoking floor. Roxy's food was a joke my $16 Caesar salad was a few pieces of lettuce crusty bread and anchovies

The front desk clerk didn’t ask if l wanted a nonsmoking room. He didn’t select for the room to be serviced daily. Lastly my shower never had hot water until Thursday.

Location for what I was doing

It was dirty, I had to wipe the counter down in the bathroom, couldn’t hook up my fire stick

Location, always clean.

AC in room was loud.

Long time hotel booking guest at the Eldorado hotel. my room has always met expectation and if something was wrong the staff quickly addressed the issue.

we arrived about 10 min till 3.the man at the counter was very impolite, hewas not very nice in telling us if we checked in at that time we would be charged an extra 51 dollars

Location to downtown and the river Loved the view.

Wasn't told about all the pricing and fees until I got there.

Have a truck and I could not park it becouse they closed the parking lot . I had to park at another hotel and lug my luggage over to El Dorado. Also, I was on a business trip and needed the internet for my computer. Internet did not work.

Good location

Wouldn't let me or like 40 people check in about 30 mins early without a $39 fee instead we all get in line and lose our valuable time in a long line and bugs in room and bathroom fan was broke

Not much

Noisy - fan blowing all night that I could only turn down but not off.

The location

The bathroom leaked water for days. The staff were not helpful because they were to busy judging us.

Nice room, good service, great location and pool.

Price and dining choices

Long walk from parking garage to the room

TV did not work properly. Maint. came could not fix. Other rooms having same problem. No one knew what to do.

The casino area

Dirty floors in room, obsolete and old

Location

The first room we were given, the air conditioner was broken, so the heat was blasting. So we had to change rooms.