Iberostar Waves Cozumel - All Inclusive

The hotel staff is excellent. The food is very good. The restaurants are awesome. The Japanese had excellent salmon and grilled entrees. The skoke house had great pulled pork. The resort is just excellent. We left the allegro after one day

This hotel saved our vacation so nothing we did not like.

Staff was excellent

No real beach Not truly 5 star property Communication off amenities not clear for all inclusive Food disappointing Small rooms especially the bathroom one sink cramped space no tub NOT 5 Star for sure. Beach service almost non existent Pool needs up

I've been diving for 45 years and this was my best dive experience. The dive boats were large and not crowded.

Close the bars at 11 PM to prevent "over-serving" of patrons.

excellent service

Small rooms

LocationLovely staffBeachCleanlinessRoom key brilliant

Damp rooms - including bed sheetsArrived late so given no explanation re air conditioningLuggage rack needed in roomCold in evening - too fraught in common areasUse of fans when not necessaryShower not working properly in bedroom 4413Pasta overcooked

Beautiful property and location, nice pools and beach with snorkeling, sailing, and scuba diving opportunities. We thought the food choices were quite good with many options to choose from. Staff were very friendly and accommodating.

Rooms were a little small and felt dated. Hot tub would have been nice. We were asked multiple times to set up an appointment to listen to a sales pitch about the hotel and hotel chain. We kept saying no but some staff were quite pushy about it.

We had an absolutely wonderful stay at this hotel. The service was truly amazing, and the staff went above and beyond to make sure we felt incredibly welcome. The hotel itself is beautiful, nestled right in the jungle, and the beach is absolutely gorgeous. There’s a great variety of restaurants with delicious food, and every member of the team is incredibly attentive, ensuring that you have the most enjoyable experience possible. The only sad part was that we had to leave after just two nights. We wish we could have stayed longer!

Location, beach

Vero few options for restaurants

Great commodities, great food service in all the meals, good entertainment staff

Very lacking service from waiters in restaurants, bad organization for tables and little capacitation for the employees, they seemed inexpert in waitress service

Pool is great, as well as all of the food. Nightly entertainment was pretty good.

I liked the wildlife that was at location. The beach was ok, didn’t like the rocks but going from the pier was nice and lots of fish under it.

Didn’t like that there were boats coming and going all day everyday made the water murky and not too good for snorkeling. Also couldn’t explore more water cause of the boats. We kept getting lost so better lighted maps would be helpful.

Very clean with friendly staff and decent food.

The rooms didn’t really get cool enough compared to the heat outside and the beds were very uncomfortable

Resort grounds and lush gardens are beautiful. Breakfast and lunch was delicious. Pool was spacious and clean. Enough activities to keep you busy. Juan Carlos was very helpful in front desk.

Pushy sales tactic for Prestige status. Dinner choices were hit or miss.

The staff was very friendly . There were plenty of activities in the resort which we joined .

The acoustic in the two dining areas was not good so it was loud and noisy . There were several big groups of friends and of course they were loud and happy to be with each other . We could hardly hear each other in our conversations . Maybe they can add more fabric in their decorations to absorb the noise ?

This was a good value for an all-inclusive, with lovely large rooms in separated units of 8. Best meal by far is breakfast, but there's food available somewhere all day. Bar drinks were well made, and cocktails didn't all use bottom row spirits! Spacious pool and lovely beach area to experience sunsets. Various excursions are available, including a 3-hour snorkeling trip (a bit too long for me!).

We had to move room to be further away from the pool due to the Holiday Camp style "activities" there during the day (exercises with loud PA). But that was easy to do. Also, the evening "entertainment" was nothing short of painful.

Me and my friend had the most amazing stay here! Super clean, fresh delicious food and great location. The staff were super friendly and kind. We loved the amenities (spa, beach, pool and more). Loved how much wildlife there was too. Highly recommend! Not a party type place, but super chill and lovely.

We loved everything! Would come back

Wonderful hotel with added bonus of a well organised dive school. We’ve had the best family time. Rooms are very comfortable. Clean & environmentally friendly. Food was exceptional.. All the staff were friendly and helpful. Entertainment team were professional, inclusive and fun! Such a great place.

The location is great, the dive shop is good and the landscaping is beautiful. In general the staff are attentive and friendly

We got disturbed in our sleep multiple nights due to a loud buzzing electrical sound in the walls. We reported this to management and although they sent someone to deal with it immediately, no repair was performed, we called back three more times and only on our last day did they actually fix it. Meanwhile we had to deal with calling the desk over and over again and dealing with a loud buzzing at night instead of enjoying our vacation. Then on the last day a serious leak erupted from the ceiling all over the bathroom. Again we spent hours dealing with the repair and having staff in our room. They could have simply moved us to a room that was in better condition but instead insisted that we deal with this constant disruption which ruined the experience

The staff was exceptional! The grounds were pretty and well kept. Some things could be updated - beach and pool chairs. We had a problem with soap dispenser breaking and soaps being refilled. Rooms were small but we really didn’t need them to be bigger. We loved snorkeling off of the beach - be sure to have your swim shoes. The water was beautiful!

Wonderful staff well maintained facilities and entertainment team were amazing! Would definitely come back!