Dreams Playa Mujeres Golf and Spa Resort - All Inclusive

The landscaping and pool srea

Couple mornings did not have hot water in the shower

Everything was very clean, the food was great, and the entertainment team, led by Hotel employee, made the entire trip amazing!

The number of swimup bars & beach.

Children sitting at the swimup bars. Could not get into restaurants when we wanted to.

I like how everything is inclusive and the area is very well professional kept clean.

I did not get the room that I booked for. I purchased my room since Aug. 2022 for a king size bed since last year and I did not receive it.

Nice outdoor space

Poor service, understaffed and lots of broken things in room. Ocean view rooms no ocean view. Average food.

Great staff. Great food. Great pools.

I heard delivery trucks every Morningstar 5 am. Location of room for preferred wasn¿t the best. View was just average. We were on the corner only could see beach looking out to the right side. The room was cleaned but floor needed to mopped daily.

Hotel is nice

As not so many tourists, they give us a room which was cleaned 2 week ago. Dust, dead flys and etc

Fantastic beach and staff. Spacious layout with spectacular views from many rooms. Heated pools in January were very nice.

Lazy River not heated. Preferred club very busy at times. Food was fairly mediocre, except for some offerings from Hotel employee. Churrascaria was terrible. Gym was smaller than expected. Hot tubs should be hot instead of warm. Theater location is not ideal.

The Hotel is mostly good. Very new.

The only thing that we cannot put our childre 2yo 10 month in kids club, because kids club from 3yo

The staff was outstanding! Everyone was gracious, accommodating, and efficient. The property was clean and nicely maintained. There was plenty to do there and at their adjacent resort. That being said, the property is very secluded.

The floor in the shower and bathroom was very slippery when wet. We had to put towels down. There is a strange dress code for dinner, and the whole "preferred club" option might limit what you might think is included your package.

The room was spacious and spotless.

Overpriced

Everything is very clean. The best thing is the service provided by the staff, these people are very polite and respectful they go above and beyond to assist. I love that I was seeing young teens eating and having ice cream without adult supervision. There are plenty of things to do for adults, there's a club, upscale restaurants, and an amazing spa.

The sales to join some type of membership are very aggressive.

Had to pay double thanks to booking.com and Hyatt not being able to communicate effectively

Trying to add another guest

Family friendly

Poor customer service. Restaurants were not all available unless you upgraded room. Food not very good and mostly buffet only. Room service took very long time, sometimes in excess of an hour. A lot of construction and equipment issues, example our elevator would not work at times and multiple power failures, did not last long but multiple time a day.Overall not a good value for money, especially at the rates they are charging. Would not stay again.

Many "all inclusive" resorts are MOSTLY all inclusive... Hyatt Dreams truly meets the high bar of "All Inclusive"...AND we did upgrade to a CLUB room which entitles us to access a private lounge with some food, computer access and top branded liquor. (Although they didn't have the Crown Royal bourbon I prefer)... The resort is children friendly and we did have our 8 year old grandson in our family group. He was in kiddie heaven.

What's not to like at an elegant resort like The Hyatt Dreams? However in the tropics they do have rain squalls and there were two days where the weather impacted an otherwise ideal holiday.

It is a fantastic property. The breakfast buffet is second to none.

I had a leak in the ceiling at the entrance way to my room. It was coming from either a plumbing pipe for the floor above or the air conditioning system. I brought it to the attention of front desk staff. They tried to rectify it but the leak was never resolved in the three days that I was there. Apart from that the property and my stay was great.

Clean and family friendly

Parts under construction. Rooms walls so thin that we could hear everything our neighbors were saying. It was like they were in the same room. The first room they put us in had a shared balcony instead of the private balcony I asked for. To make it worse the adjoining unit was under construction with construction equipment on the balcony. Asked to be moved and was moved to another building with a non working elevator and we were on the 3rd floor. Elevator was back on line later that evening. Multiple power failures during our stay. Non lasted long but there did not appear to be back up generators. When I initially asked to be moved I was told that the room in the building with the broken elevator was the only one available “ take it or leave it”. I had reserved two rooms at more than 4K USD for three nights all in. Not what I expect at that price point.

The entire place us beautiful.

The food is flavorless, the place is a tourist trap, it feels like once you're there you can't escape. The prices in the store there are outrageous, the prices for staying there are over the roof.

The food, location and staff were all excellent. The rooms were very clean and modern and comfortable.

Travelling for a wedding was a disappointment when you had to upgrade to premier access in an so called 'all inclusive' so you could meet friend for breakfast and afternoon snack/drinks. Even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do that to wedding and family parties. The drinks felt very watered down as well when drinking liquor mmmmmm!