4 Star Hotel
Sandos Caracol Nature Resort & Water Park All Inclusive
About
This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Nature Resort & Water Park All Inclusive is set on Playa del Carmen Beach, overlooking Cozumel Island. Sandos Caracol Nature Resort & Water Park All Inclusive is in beautiful mangroves jungle and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a mini-bar. Wi-Fi is available for free in public areas. Sandos Caracol Nature Resort & Water Park All Inclusive features lessons, including yoga. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 4 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house). There are ecological activities for the whole family. The Sandos Caracol Nature Resort & Water Park All Inclusive is 2 mi from the Church of Guadalupe and a 45-minute drive from CancĂșn Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Eco Family Superior (3 Adults)
323 sqft âą 1 Queen and 1
Room Details and Photos
Eco Family Suite (3 Adults)
442 sqft âą 1 King and 1
Room Details and Photos
Pool View Superior (3 Adults)
420 sqft âą 1 King or 2 Double
Room Details and Photos
Pool View Superior
420 sqft âą 2 Double
Room Details and Photos
Select club Superior
420 sqft âą 1 King
Room Details and Photos
Select club Superior
420 sqft âą 1 Single
Room Details and Photos
Pool View Penthouse (2 Adults + 1 Child)
668 sqft âą 1 King and 1 Sofabed
Room Details and Photos
Pool View Penthouse
668 sqft âą 1 Sofabed
Room Details and Photos
Pool View Superior (3 Adults + 1 child)
420 sqft âą 2 Single
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The monkeys in the jungle
- Delightful. Lots of plants and wildlife. Very shaded. Clean. Quiet, away-from-the-world vibe. Lots of fun drinks/juices. Lots of activities in the resort itself.
Cons -
- I was not aware of reservations for restaurants. Also, the food at the international buffet was not good at all.
- Lighting in the room especially the showers was bad for senior citizens .. also coffee was of low quality and at breakfast we had to specify each time we needed cream for the coffee that was hot .. they tried but several days their machine was broken
- It had stains on the bedsheets. The bathroom had mold all over the shower. It looks like it?s not been cleaned in months. There was dirt on the floor, and in the corners they were wrappers. Running out characters, but I have dozens of more complaints
Business Traveler (17)
Solo Traveler (39)
Traveling as Couple (222)
Family with Young Children (923)
Family with Teens (2)
Senior Traveler (9)
Group Traveler (77)
Total (881)
Hilda
âąPosted on: 4-21-2025
I was not aware of reservations for restaurants. Also, the food at the international buffet was not good at all.
Abraham
âąPosted on: 4-11-2025
Lighting in the room especially the showers was bad for senior citizens .. also coffee was of low quality and at breakfast we had to specify each time we needed cream for the coffee that was hot .. they tried but several days their machine was broken
Gregory
âąPosted on: 3-11-2025
The monkeys in the jungle
It had stains on the bedsheets. The bathroom had mold all over the shower. It looks like it?s not been cleaned in months. There was dirt on the floor, and in the corners they were wrappers. Running out characters, but I have dozens of more complaints
Verified Hotel Guest
âąPosted on: 3-4-2024
Delightful. Lots of plants and wildlife. Very shaded. Clean. Quiet, away-from-the-world vibe. Lots of fun drinks/juices. Lots of activities in the resort itself.
Hotel map not to scale, more walking than expected. Need to schedule food/activities early the day before (not explained well by hotel). Hotel room didn't have a bathroom door and the shower door was transparent. Had to over-coordinate bathing routine
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
When booking for more than 4 rooms, different policies may apply and payment of the full reservation must be made after the reservation is made. An environment fee of MXN 85 per night is not included and must be paid at check-in. Please note that an additional charge of USD 20 per person per hour will apply for late check-out after 13:00. Please note that the adult water slide area is open from 10:00 until 17:00 Please note that the children water slide area is open from 09:00 until 18:00. Water park will be closed one day a week for preventative maintenance. Special requests cannot be guaranteed and may incur additional charges. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Sandos Caracol Nature Resort & Water Park All Inclusive
Carretera Puerto Juarez-Chetumal Km. 295, Playa Del Carmen,
Top Hotel Destinations
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- Sandos Caracol Nature Resort & Water Park All Inclusive