4-Star Hotel

Sandos Caracol Eco-Resort & Spa - All Inclusive

Carretera Puerto Juarez-Chetumal Km. 295, Playa Del Carmen, - Mexico
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Sandos Caracol Eco-Resort & Spa - All Inclusive
1/105
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$321
per night

4-Star Hotel

Sandos Caracol Eco-Resort & Spa - All Inclusive

Carretera Puerto Juarez-Chetumal Km. 295, Playa Del Carmen, - Mexico
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Top Amenities:

All inclusiveBeachfrontAdult OnlyFree Internet AccessFree ParkingHealth ServicesSwimming PoolSwimming PoolAirport ShuttleRestaurantFitness CenterSpaSpaHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesHot tub/WhirlpoolFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

6.7

Pleasant

Based on 973 reviews

Location Of Hotel

7.7

Hotel Cleanliness

7.7

Hotel Staff

7.3

Overall Quality

6.7

Show 24 Verified Reviews

At Sandos Caracol Eco Resort - All Inclusive, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the resort to ensure you stay connected during your visit.Arrange your trips to and from the airport using the resort's convenient transportation services booking.Car hire and shuttle offerings at the resort simplify arranging your excursions, explorations, and additional activities in Playa Del Carmen. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes.At the resort, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the laundromat, dry cleaning service and laundry service provided at Sandos Caracol Eco Resort - All Inclusive. Desire to unwind? Make the most of your visit at Sandos Caracol Eco Resort - All Inclusive with accessible amenities such as daily housekeeping. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Sandos Caracol Eco Resort - All Inclusive also include unique design elements like a balcony or terrace.A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain rooms, the resort offers visitors access to bottled water, a coffee or tea maker and mini bar.In the resort, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Sandos Caracol Eco Resort - All Inclusive, you can always indulge in a scrumptious meal on-site.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at resort's bar can offer as much enjoyment as venturing out with your fellow travelers.At Sandos Caracol Eco Resort - All Inclusive, guests can take pleasure in the delightful recreational amenities provided for their entertainment.At the resort, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity. Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, solarium, steam room, spa and sauna for ultimate relaxation.At Sandos Caracol Eco Resort - All Inclusive, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.At Sandos Caracol Eco Resort - All Inclusive, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the resort fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

Check-in:

After 15:00

Check-out:

Before 12:00

Important Info:

Infant 0-2 years are free of charge, from 3-12 years pay the children rate. br/ This property requires a credit card at check-in as a damage deposit or to charge extra charges. br/ Aqua Park at Sandos Caracol Eco Resort will remain closed every Tuesday for preventive maintenance.Below are the updated operating hours for the water park:Children’s water slide area: Wednesday to Monday, from 9:00 a.m. to 6:00 p.m.Adult water slide area: Wednesday to Monday, from 10:00 a.m. to 5:00 p.m. br/ Check-out is at 12:00 PM and client must stay at the property no later than 1:00 PM, an additional charge of 20 USD per person/per hour. Paid directly at reception. br/ Sandos Caracol Room Service - Service will be provided from 10 am to 10 pm, starting August 16, 2024.

Highlighted Amenities:

All inclusive
Beachfront
Adult Only
Free Internet Access
Free Parking
Health Services
Swimming Pool
Swimming Pool
Airport Shuttle
Restaurant
Fitness Center
Spa
Spa
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Hot tub/Whirlpool
Family Friendly
Kid Friendly

Amenities & Services:

Adult only
Airport shuttle (charges may apply)
All inclusive
Daily disinfection
Facilities for disabled guests available
Family rooms
Fitness center
Free Wi-Fi
Free parking
Hot tub/Whirlpool
Hygiene certification
Indoor pool
Kid-friendly dining
Kids' pool
Non-smoking property
Outdoor pool
Private beach
Restaurant(s)
Spa services
Spa/sauna
Tennis court & equipment

Guest Rating

6.7

Pleasant

Based on 973 reviews

Location Of Hotel

7.7

Hotel Cleanliness

7.7

Hotel Staff

7.3

Overall Quality

6.7

Pros +

  • The monkeys in the jungle
  • Delightful. Lots of plants and wildlife. Very shaded. Clean. Quiet, away-from-the-world vibe. Lots of fun drinks/juices. Lots of activities in the resort itself.
  • Beautiful nature and shows

Cons -

  • I was not aware of reservations for restaurants. Also, the food at the international buffet was not good at all.
  • Lighting in the room especially the showers was bad for senior citizens .. also coffee was of low quality and at breakfast we had to specify each time we needed cream for the coffee that was hot .. they tried but several days their machine was broken
  • It had stains on the bedsheets. The bathroom had mold all over the shower. It looks like it?s not been cleaned in months. There was dirt on the floor, and in the corners they were wrappers. Running out characters, but I have dozens of more complaints

Business Traveler (18)

Solo Traveler (41)

Traveling as Couple (233)

Family with Young Children (935)

Family with Teens (6)

Senior Traveler (9)

Group Traveler (83)

5
4/19/2025
I was not aware of reservations for restaurants. Also, the food at the international buffet was not good at all.
8
4/10/2025
Lighting in the room especially the showers was bad for senior citizens .. also coffee was of low quality and at breakfast we had to specify each time we needed cream for the coffee that was hot .. they tried but several days their machine was broken
1
3/10/2025
The monkeys in the jungle
It had stains on the bedsheets. The bathroom had mold all over the shower. It looks like it?s not been cleaned in months. There was dirt on the floor, and in the corners they were wrappers. Running out characters, but I have dozens of more complaints
9
2/28/2024
Delightful. Lots of plants and wildlife. Very shaded. Clean. Quiet, away-from-the-world vibe. Lots of fun drinks/juices. Lots of activities in the resort itself.
Hotel map not to scale, more walking than expected. Need to schedule food/activities early the day before (not explained well by hotel). Hotel room didn't have a bathroom door and the shower door was transparent. Had to over-coordinate bathing routine

Room Options

1/5

Eco Family Penthouse

689 sqft • 1 or 1 King

Air conditioningAlarm clockBathrobe(s)Blackout curtains

Room Details and Photos

1/2

Pool View Superior

420 sqft • 1 King

Blackout curtainsClosetCoffee/tea machineDaily housekeeping

Room Details and Photos

Pool View One Bedroom Suite

668 sqft • 1 Sofabed

Coffee/tea machineFree WifiHair dryerIn-room safe box

Room Details and Photos

Location

Sandos Caracol Eco-Resort & Spa - All Inclusive

Carretera Puerto Juarez-Chetumal Km. 295, Playa Del Carmen,