Hotel Enjoy Pucon

It was conveniently placed, very well preserved and the staff was friendly.

Breakfast is a little repetitive, lacks proteins. 2/4 days things ran out because we “arrived late”. Variety is very limited and quality just average.

Great location

No coffee maker in the roomBad lighting in bathroomNo free coffee in lobby

The location. The view is very nice and it’s close to everything.

The facilities in the pool were very poor. No many sunshades and the sun beds were very uncomfortable. The gym also is very old. The restaurant is okay but same menu all the time.

Very , very dirty & helpless staff

AC wasn’t working. No help from the staff , no solution.Very dirty : spider webs in the room. Room’s window which hasn’t been cleaned for « years » !

Mixed Bag: Stylish Rooms, So-So Breakfast"Our recent stay at Gran hotel Pucon was a mixed experience. The hotel has clearly undergone a significant renovation, and the rooms are now absolutely stunning. "Modern decor, comfortable beds, and luxurious bathrooms.. We were thoroughly impressed with the attention to detail and the overall ambiance.

However, the breakfast left much to be desired. Limited selection, lack of fresh fruit. While the presentation was decent, the quality of the food didn't match the standard of the stylish rooms.

Friendly, convenient location to town and on the lake, roomy, spectacular view

The whole hotel was well maintain and keep sufficient warm in the whole hotel when it was cold and rainy during our stay. The restaurant menu price was reasonable. The breakfast was really good with wide variety of choice.

Did not expect no carpark besides the hotel. The carpark next to hotel can only be used by those staying the condo and it pretty empty. The "carpark" for the hotel guest was another block away in a discarded lot, overgrown weeds, miserable fence and no security Guest have to run in the rain to get back to the hotel lobby. Check in was a little slow. They seem to have to explain "the whole constitution of the hotel or country" to the guest. If the guest ask for clarification it another 5mins of answer. I had to wait a long time for my turn. My check in was fast as I did not understand a single spanish words. So they gave me the key card which is fine with me.

The only major positive is the view to the lake which is stunning and is by far the best view in town.

We have stayed at other Enjoy hotels and this is by far one of the worst experiences we’ve had. The breakfast was average. The sweet pastries were old and not fresh at all. They seemed off every single day. We stayed 4 days and never got new blankets, it was always the same blankets. There were also many things that didn’t make sense, for example, if you were going to the gym you had to bring your towel from the bedroom, even though they had towels for the swimming pool right there. It literally made no sense to only hand out towels for the pool but not for the gym, which is super inconvenient because the pools and gym are in a different building so you literally have to walk outside rain or shine. The staff also isn’t very friendly, we asked for towels at the counter and they told us we should use the ones from our rooms because that’s “just how things work in this hotel”. The bed wasn’t that comfy either and didn’t even have a headboard. Which we found strange for an Enjoy hotel. We don’t think the room is worth the price at all and would not recommend it to our friends.

- Location- Breakfast- Showers- Room size.

- Swimming pool not heat enough

Rooms were very clean, modern, beds comfortable. Breakfast was OK.

Lifts very tiny, outside table dirty and not serviced. Indoor pool for adults only so not great for a family trip. Access to the beach closed, you have to exit hotel through main entrance and walk around to access the beach from public entrance. Horrible reception staff and overall check-in was a disaster.

The rooms and bed were very modern and amazingly comfortable. The breakfast buffet was breathtaking. The views from the room incredible. The help with bags on arrival made you feel like you were royalty.

The room we stayed in the first night had the most horrible smell coming from the bathroom like an open sewer. We had to close the door all night and that helped. We told the hotel and were given a new room for the second night. The second night which was a Monday night had a group of 20 or so people outside partying on the hotel patio until around 12:30am. This was not cool since trying to sleep though this was impossible, and we were driving 11 hours that nest day. We did call the front desk and on the second call at around 12:30am they finally moved them from outside in front of everyone's rooms. But seriously a little respect for the other guests on a Monday night.The hotel also makes you wear a plastic wrist band to access the breakfast buffet and other things. Which was uncomfortable to wear, especially at night, and we ended up cutting it off and was not asked for it anyway. Why have this ?, it was annoying when you could just show your room card - I've never seen this before except concert venues.

Beds, showers, breakfast, pool, kids club, attention of the staff

We missed pancakes in breakfast

Was amazing viewing the location wonderful

I have to say was very disappointed about they Didn’t have a Towel for the pool yes unfortunately we trying the first day to go to the pool and there was not towels then next morning by 11 am again they didn’t have towels so we have to seating in the launchers with out a towel this really broke me down the response from the hotel was they will be here by 6 pm then was they will be here by 2:30 , so this was crazy unbelievable a hotel with out towels make me think about to back again.

LocationRooms were ok, good sheets, shower, etc

Lack of maintenance Elevator failed and just one tiny one for the whole hotelSwimming pool didn’t have proper clean up and paint was in bad shape.Bad quality of exterior chairs most of them broken, and people “reserved” them for hours even they were not there.I believe the hotel needs to invest more on quality terrace furniture.

Remodeled hotel, good facilities, clean, good size rooms, friendly staff, extraordinary location. It has a nursery for children, which is a very good idea to complement a family stay. The breakfast buffet was the best, very wide variety and quality.

I would improve the lunch and dinner menu. The offer is not at the level of the hotel. In addition, there are more offers for water sports (they only offer kayaking and they are paid separately)

Price was great and the location.

You should be allowed more than one towel for the pool. They take your room number so it shouldn’t be an issue to return them. When check out comes it would be nice to still have access to the pool since the bags are in custody. Not much to do with so much heat. AC is very important in the restaurant. The weather is so hot that it makes the pleasure of enjoying a restaurant a horrible one when you don’t stop sweating.

Wonderful hotel, with beautiful sceneries around, clean, safe and friendly staffs.

Breakfast was good, the spa pool was very nice and the view was awesome.The receptionist and staff were polite and helpful.

There was a lot of noise in the hallway, even during the night. We called the staff, but to no avail.The restaurant food is outright bad, I recommend eating on any of the venues outside of the hotel.

The location is good , nice breakfast

Hot water in shower took a bit long

the upgraded rooms, main whole,

breakfast, basic, no much variety of food