Embassy Suites By Hilton Hotel St. Louis - St. Charles

Amenities and location. Staff I encountered were excellent. Onsite restaurant (dinner/finger foods excellent).

Room was not as clean as I expected for the price and type of room for allergies. Several small issues with the room. Wellness suite purifier was not clean and several other small issues for the price of a wellness room.

Very clean and the staff were great

The fire alarm went off at 5:30am and again at 8am. Both false alarms

The hotel staff was great. I appreciated free breakfast especially the omelette station.

Cleanliness was lacking. Paper products in lobby bathroom empty. Evening reception snacks were a joke, this is Embassy Suites not motel 6. No airport shuttle. No store to buy supplies. Location wasn’t walking distance to restaurants or shops

Breakfast as always.

There was the same dirty dishes left outside our door from when we arrived til we left. Almost very room had dishes sitting outside the door for the whole night.

I loved the spaciousness of the room, the manager's reception, the breakfast, and the friendliness of the staff.

I wish the pool and hot tub were bigger & outside but overall, that's not a big thing.

Breakfast

Rooms were extremely hot and dirty fold out couches smelled terrible and was visible dirty

Location and the ability to have 5 people in one room.

Sub par breakfast. Not enough seating for breakfast. Snacks offered during happy hour reception limited and not replenished except for the Goldfish crackers.

Breakfast and evening reception

Staff not happy, alarm went off at 5 am and entire hotel had to evacuate. Turns out smoke from kitchen didn't vent outside due to vent being dirty. No fire, no life threatening emergency, just a dirty vent. Hotel floors very dirty everywhere

Very nice room. Plenty of room. Comfortable bed. Good breakfast. Beautiful experience

No vending machines

Where do I start. Hotel smelled like weed, not hot water in the shower, slow draining toilet, sinks clogged, breakfast lines too long had no where to sit, parking was terrible had to park a mile from the hotel, fire alarms pulled disturbance,

I like the hot breakfast but would've like it more if they had other meat options for the non pork eaters such as turkey, chicken or beef. Great ambiance

1. No meat option for non pork eaters 2. Was unable able to get a veggie Omelet due to Omelet station had utensils, pans and cooks gloves that cross contamination with pork. 3. The beds was too firm.

It was clean and quiet, even though it was close to the interstate we were traveling on. The lady that made the ?made to order? omelets was superb! I hope she is well paid - she seems to be a valuable employee!

We had a fire alarm go off at 6:30 am, likely culprit were the teenage kids running around. There are cheap simple safe guards to put on pill stations to deter this. The food was terrible.

Location and nice big room.

Dinning area wasn't kept clean during breakfast. Just not enough staff to keep up. Those working were trying hard to keep up.

Location

Not enough wait staff at the bar at Happy Hour. The line was crazy long.

Loved suite layout, staff and breakfast

Beds were not the greatezt

The lobby is phenomenal! The decor is second to none. The view from the elevator is inspiring.

The lite finger food soiree, a bag of chips, missed the mark. Also, there was something red not removed from the bathtub. I am not going to state that it was blood because I have not tested the material. However, it was there, and it should not have been.

the rooms are great

We kept having issues with our keys deactivating or expiring. Had to make multiple trips to the front desk to get new key cards. There was also kids running the halls all hours of the night. No parents around and the hotel staff did not help at all

One of the better or oK hotel experiences in the US. Hotels are generally low standard and high-priced compared to European standard. Breakfast is unhealthy, at least they had one, and even a omelette bar. Coffee is always horrible in US hotels.

Location, happy hour offering and breakfast

Most uncomfortable beds we have ever slept on. 1 star quality