JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort

Staff and food were great value. Love the pool.

Rooms sometimes had a musty smell

I did get upgraded the roomwas nice .

The staff made me feel creepy always watching and know what you are doing and where you are going .

The grounds are beautiful, the staff was very nice. Lots of variety on the buffet.

Beds were super hard as well as the pillows.The chairs around the pool were falling apart and no one was fixing them.Very understaffed at restaurants for dinner.Food at dinner restaurants was good, not great.Only one bar open at night in the lobby.

Breakfast was good plenty of options. Love the view of looking at the pool. Service was great.

The property is stunning! And all of the staff I met were so welcoming and helpful, in particular Karolina, Ana and Alberto.

I wish I could have stayed longer.

High quality facility and hotel. Nice pool area and entertainment staff were great. Food was better than most all inclusives.

We were overcharged on our final bill and tried to contact the hotel to correct the errors but they were difficult to contact and unresponsive in addressing the overbilling issues.

Room service needs LOTS of improvement. It sucks. I was there 4 nights and not one day did they get any of our room service order correct. Even after trying to correct , it was wrong. This happened in room service foe 2 different rooms and I also.heard other guest talking about it.

Remarkable experience, service and food / drinks.

The location is not the best. It is about 30 min from Playa del Carmen and more or less the same from Cancun. They could also provide more details about the activities available (like kayaking, snorkeling etc).

SPA and Food

Noise with origin in the small cleaning service carsRoom cleaning was done always late during 15 daysThe beach was in a very bad condition

Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.

Property shows its age in certain parts but nothing bad. It is understandable.Really nothing to complain about.

beautiful grounds, exceptionally clean

the resort food was good… needed a bit of an upgrade

service, food, cleaning.

Superb

Do not have open restaurants and bar for evening and night. Everything is inside. For beach hotel that is unacceptable

Beautiful

Very spread out had to walk far for everything.The website didn’t tell about the NewYears Eve party, or the required dress code for the restaurants. The staff said the restaurants were full the first day we arrived. We have to raise Cain to get a reservation.

It looks good.

Concierge and reception blame each other for issues, but don’t fix them. Nobody explained where are the restaurants/activities (they made me schedule meetings to get the explanations; and then they wouldn’t show up). Room wasn’t ready many hours after the reservation - they only started cleaning it after we refused to pay extra for rooms in the beachfront/mosquito filled area. They try to do everything through an app that rarely works (I wasted about an hour at the reception trying to fix it). It looks grand, but it feels way poorer than other resorts in the same price range (no drinks in the room, less food variety, less entertainment, worse restaurants, etc). Water activities are shared with 4 other resorts - we couldn’t schedule a thing for 5 days

Pros:- Elegant facilities. No corners cut- Professional staff. Butlers work each floor and were very helpful with booking reservations for dinner and sending confirmation emails.- Amazing food. The buffet had so much variety and all was top quality. The restaurants were very good and allowed you to order as much as you wanted. Seriously!- The beach is incredible and is groomed daily. No seaweed and folks were friendly everywhere.- The best room we have ever stayed in, which says a lot given how much we've traveled. It is deep and flows through four areas: Front with dual closets and bathroom with shower and Jacuzzi tub and dual sinks. Bedroom with large TV, sunken sitting room with lounge and desk that leads to the porch with a swing seat and comfortable lounge. If the door to porch is open, the air conditioner turns off and when door is closed it turns on again. Staff restocked fridge with sodas daily and bottled water.- The staff reinforces that tips are all included, allowing you to decide who and how much to tip, which we did daily for rides, meals service and butler assistance.- The entire property (five resorts) are accessible. The Grand is not allowed to be toured by the other four.- COVID testing was free, for three nights or more, and there is a line for the Grand only. Whole process took 15 minutes. Waited less than five for results. DON't pay for a home kit. Just schedule a test.

Cons:- There are not electrical outlets available on one side of a king bed. We use CPAPs and require them. Butler can provide extension cords, which we always carry for low budget hotels when we travel. The side of the bed with the outlet uses it for the phone, so there is not an extra on that side either. We used adapters and the extension cords to hook up our devices, including phones, watches and iPad. Spoke to Butler and front desk. Butler tried to make excuses, but desk recognized this is an issue and said they are looking into replacing bed lamps with ones that have a couple of plugs in the base. There are plenty of plugs in other locations for devices, but bedside seems like a major design oversight.- Reservations for dinner were problematic. When calling the Concierge, they would confirm our times, but the butler then told us the times were different and emailed us the reservations. We also got a call form Concierge trying to re-schedule us, which I refused. They just started making reservations a week before and the right hand doesn't seem to know what the left hand does. Rely on your Butler or Front Desk, not the Concierge desk.- There is some lack of transparency by the staff when mistakes are made by trying to excuse away the problem. Again, the Front Desk and some Butlers were very open. Other Butlers, not so much.

plenty of space

The very best service

Nothing better

This resort is absolutely gorgeous.

I loved everything about this property

Exceptional