Silverado Resort

Hospitality

Bike riding not available as advertised. The price of our stay was charged twice to my debit card. We requested a late check out but when we came back to our room there were people inside already , throwing away our belongings. Long wait for the spa.

Nice place great place to get away

The toilet kept running kept waking me up at night, tried to toggle the handle but like every 20 minutes it kept going. Either than that it's a great place.

Room manage, Scott was great.

Bartender at The Grill was very rude and service was terrible.

The room exceeded my expectations. Staff was friendly and went above and beyond in all aspects.

The restaurant didn't accommodate a two person seating outside when there was only 2 other parties outside.

Friendly staff, nice ambience with the golf course.

Very small room, not much space for luggag.

Very relaxing

We had a downstairs room and the upstairs people were loud. Next time we will only get an upstairs room. Furniture was a little worn.

The toilet was terrible. Every time you sat, your hand hits the water and waste in the bowl. I have never experienced this in a hotel ever. Also, nowhere did it say there was going to be a $--- extra charge at the hotel for a hotel fee !!!!!!!!!!!!!!!

Great location, grounds in excellent condition. Bar service was very good.

Would not let me make a reservation at the front desk. RUDE staff person wouldn¿t check me in. She informed me I had to go online and make reservation. I didnt have my glasses so I couldn¿t see the phone screen. Ridiculous lack of customer service.

2bdr 2 bath for a great price! Peacefull setting.

Friendly staff and amazing location.

The rooms are a bit outdated and need modernization.

Dog on golf course daily between 6:30-7 barking Did not get replenished with clean towels Front desk did not bring roll away bed for my 2 year old Room service food cold, every time We needed more bankers and pillows and it took over an hour to ge

My husband got food poisoning from the grill and was sick.Ruined our last night- we arranged child care (paid for an extra hotel room) and instead we spent the night going to get medicine for my husband. I was told someone would reach out to no one did.

The hotel grounds and surrounding area are beautiful. The staff is friendly and helpful. Nice room amenities. Played tennis on the beautiful courts and enjoyed a lesson with the head pro who was very knowledgeable. The food at The Grill was great.

The rooms are pretty small. We had 2 adults and 2 kids and unfortunately the only room option was 2 double beds. That's not much bed space even sleeping 1 adult and 1 child in each. I was surprised there was no bottled water available in the room.

Cleanliness and room.

Not a four store hotel. Exterior and grounds are dated. Customer service limited.

The concierge  made our stay memorable. She arranged our wine tasting trip, from getting the limo, to selecting the vineyards, to where to have lunch. If you visit this resort, then is who you need to talk to.

Staff was great. Good restaurant. Golf was interesting, but course wasn't in greatest shape. Our suite was lovely.

Do not get the standard room! Tiny room with king size bed..barely could walk around it! We complained and did get a spacious suite the next day. The golf course was in "public " condition. We were disappointed.

Convenient location for wine tasting.

The rooms were dated and the insulation between rooms was not very good. We heard the kids running and people talking in the room above.

The room was clean. I guess it was sort of close to downtown Napa

Far away from civilization, run down, looks like an old slave plantation, rooms were converted from an old condo complex and very tiny, no option to rent movies, pool was closed, expensive resort fee, ugh. I would never stay again

The privacy of the room.

Had one of the worst dining experiences of our lives. Terrible service. Forgot to put or order in and then waited over an hour to get it. Then when we finally got it, it was undercooked. Terrible experience.

Location of resort and spaciousness of rooms

It's definitely a resort for people with old money, we were a bit out of our element but the staff was awesome.

Old in nature. Not a 4 star hotel.

Very poor room upon check in. Requested new room that was better and larger.