The Westin Copley Place, Boston

room size, very, good location and in winter, it's nice to be able to walk from the hotel to the Prudential Center without having to go outside.

nothing relevant

José the receptionist was professional, welcoming and very helpful. The views were absolutely amazing. Convenient location. Spacious comfortable room.

Need softer pillows ? parking is way too expensive.

José the receptionist was professional, welcoming and very helpful. The views were absolutely amazing. Convenient location. Spacious comfortable room.

Need softer pillows

Rooms and fitness center was nice.

No pool no microwave access

Great location off Copley Plaza, convenient to transit, shopping, and restaurants. Hotel restaurant was excellent -- the lobster role was great. Large gym with multiple machines. Friendly, helpful staff. Very comfortable.

Great Location and hence pricey.Staff at the hotel were very helpful and welcoming. Especially Mr. Jamani at the front desk and the valet team.Did not try any other facilities like the gym so cannot comment.

AC was not cooling as required. It did improve during the early hours of the morning.Breakfast was included in the package but was not a buffet as one expects as a norm these days.

Excellent location and service

Beautiful hotel with amazing comfortable bed and room. We stayed in a river view king with a sweeping Charles River vista. Amazing. It was ~700/ night and we celebrated a birthday. Enjoyed a few meals — once watching the all star game which was super fun. Delicious lobster roll and salad and drinks. Waiter was super fun and relaxed and efficient — has worked here for 20 years. Amazing feat on his part. Once we left for another city we realized we had left items in our room in a drawer. We called their housekeeping department and this awesome employee, Luciano Pires, took great care of our predicament with care, aplomb, and such professionalism. Please thank him for service beyond the norm. We look forward to staying at the Westin again. Copley Place was the very best location for enjoying everything in Boston- we caught a Red Sox game, took the subway to sites, and ate incredible food within walking distance. Victoria at the concierge desk is also quite a gem!

Perfect location, very nice hotel

Great hotel staff, perfect location to enjoy the city and walk. Would stay again.

Only issue we had the hotel was having a system wide hotel issue with the TV. We had no TV in our room but the staff accommodated us with a credit to our room. It was an inconvenience to have no streaming or TV.