The Westin Copley Place, Boston

Location

Staff was rude and the double charging which was 2300.00. It took 2 weeks and numerous calls to get it corrected. They will just keep denying they are wrong until you threaten legal action

Clean. Good beds.

Power outage this morning but Back Bay Boston is well known for those so prob not fault of hotel

We love the location and the staff was great.

The tv was broken and we called multiple times and it was never fixed. My car was also hit in the garage and they never told me.

They upgraded our room due to how much we payed but ended up on a lower level room on the 13th floor, they then moved us into a different type of room on the 33rd floor!

Price was insane

1. The staff member checking me in was rude and seemed bothered to even be there. 2. An evacuation alarm went off with no explanation either during or after the incident. 3. Waited 30+ minutes for an elevator several times 4. Very noisy.

Location was great.. hotel beautiful and clean.. the entire staff very friendly.

No we were happy with everything

Location

Only a closet no dresser to unpack my clothes Closet had no light.

The Room was great, comfortable king size bed and pillows.?.the shower was relaxing and the Location was perfect ,walking distance to just about everywhere !

No complaints

location, clean

air conditioning deficient, room was too warm. Beds were not queen beds even though they say they were, they were smaller. and the mattresses were horrible, felt like in a waterbed, no firmness, clearly the mattresses are old and need to be replaced.

The room was clean and the bed is super comfortable. Great views and excellent location.

Staff were helpful and friendly and the view from my room was excellent.

The bed was pretty uncomfortable.

The Westin Hotel was so clean .and everyone as so nice. They assisted you with everything we asked of them.

Amazing corner room. Room was very nice, updated and clean. Staff was super friendly and helpful.

Great location to everything

Signage not great when having to park in the Copley garage and walk through the mall. I was a bit confusing getting to the check in area for the hotel

Very convenient location

The person that checked us in was very friendly but the concierge and the staff member and check out was rude and it seemed to be an inconvenience that we were talking to them

The location, the room and everything common area was great..

$90 to park pickup, when I picked it up, it was filthy. Not dust, more like salty stained top/hood/windshield Also the experience in the restaurant was horrible. Terrible service, regardless of the expensive price. I walking out 1.25 hrs after or

All staff were helpful and kind; we had a beautiful room with views of the river and city; quite honestly it made our trip to Boston epically memorable. Thank you :)

Central location extremely easy to get to from the South St., Boston Acela train station

The tile flooring is slippery and hazardous, especially in the shower My friend sustained a slip and fall in the room, even on dry tiles, with a blackeye, because the tiles are so much of a fall hazard

Location is excellent for Fenway Park, art museums, Boston Common and downtown. Room was large with a nice view of the Charles River. They let us check in early after we disembarked from a long cruise, which was very helpful and nice.

We had to make 4 service calls. One for a broken window shade that blocked the view, and 3 for the safe which either wouldn¿t lock or wouldn¿t open. The makeup mirror light was burnt out. I felt like there was no system for checking the mechanical aspects

The location was right in the heart of boston could not get any better.Beautiful city views at night.

the lobby was just ok for a westin hotel. the bathroom shower leaked onto the rest of the bathroom floor.