Sheraton Universal

Fire alarm went off twice at 4:30 am and at 5:13 There was no fire when I left the strob light were still flashing in the hallway

I like how close it is to Universal Studios

I felt it was a bit pricey for the size of the room… Also, I couldn’t enjoy my balcony because one of other guests was smoking marijuana…

Location

Yes, room was exceedingly small and there was a foul odor in the lower level of the hotel and was not addressed when I reported it. It was impossible to sleep as we had to keep the door wide open.

The hotel is beautiful. It’s convenient. It was clean. It was very updated. They had a nice VIP lounge. And the beds were very comfortable.

The person who checked me in was very nice, but he messed up our key. He didn’t add the parking and when I came back, the second person I got was so incredibly rude and unhelpful, and took forever to solve a simple problem.

The location was the best part of this hotel as well as it being easy for my niece to go to the pool!

We were a little disappointed and wish I had chosen The Hilton instead. The room was not that great. I went to the front desk to get things done and it wasn't. Room was basically in the basement!

Everything! I loved how close it was to Universal Studios, a shuttle to get there, great pool/hot tub, Starbucks and restaurant. Every staff member I encountareeed were friendly and helpful - from housekeeping to the bartender.

To be honest, no.

Convience to the park

I didn't like how the walls are thin you could hear everything the restroom set up is odd some of the staff was rude but most of them were very polite and nice we tipped them well, roomservice was to par. Parking is a bit pricey might as well get valet

Location, location, location.

The hotel is okay, really the only reason to stay here is the location. The rooms are sparsely provided with the little ameneties - tea and coffee were at bare min, no extra pillows or blankets.

Its location to the park was great.

Our hotel room smelled of smoke. It made my son’s and my eyes itch and our throats hurt. We spoke with multiple staff members about the issue, but they were unable to provide a different room. One of our lights didn’t work. The alarm system did not work.

We had a corner room and it was huge! The floor to ceiling windows gave us a spectacular view of the surrounding area, especially at night.

The bathroom; doors would not close all the way, the floor was treacherously slippery when wet, there were no hooks to hang clothes on (there was a lengthy blank wall that could have been perfect for this purpose, the shower leaked onto the floor.

It’s location, the pool.

They were so disorganized. The sofa bed was so hard it wasn’t fit to sleep on. The hotel is very dated. The staff weren’t nice or helpful. I saw the Hilton next door & regretted choosing the Sheraton. Learn from my mistakes, choose the Hilton.

the bar food was excellent and some staff were great

i was a little dissapointed our room did nit have a sofabed like we thought. it also did nit have a tub because it was aan ADA room [which we did not need].

Location

Dirty floors No crib available due to fire hazard even though on the website it states that cots are avail for 0-3 years old. They had never heard of a cot.

Shuttle and valet workers

Hotel had bed hair all over it, as if it was not cleaned and sheets were not replaced, we had to move rooms, not happy about my experience

The food in the California Kitchen restaurant was delicious, beautifully prepared and plated, but the staff in the restaurant were truly remarkable, super nice, friendly, Attentive.

It was a very nice stay.

Location to universal was great with the shuttle. The restaurant was excellent.

The fold out couch was very uncomfortable, no cushion.

Location close to universal studio

Dirty & small not as Diamond standard

The location was close to Universal. The lobby was nice. The room was up to date, and it was clean.

The room was tight. It was hard to maneuver with 4 people in our room. Water sprayed out of the shower door because the door wouldn't close all the way. The pillows were too firm for my liking, & I heard people in the hall in the morning.

Location

Room outdated, expensive to park

Great staff! Valet was friendly and went out of their way to be helpful. Front desk was kind, knowledgeable and friendly. They were both exceptional.

Unfortunately the convertible sofa in the room was harder than a rock when converted to a bed.